IT Support Specialist (2-5yrs exp, Google Workspace, Windows) On-site in West Des Moines, IA.

The Role (Why This Job Exists) We're a growing, team-oriented company that relies heavily on technology to keep our operations running smoothly. We aren't looking for a "ticket-pusher"; we're hiring an IT Support Specialist who wants to own the environment. This is a high-trust, high-ownership position. You will be the go-to person responsible for keeping our team productive, managing our vendors, and ensuring our systems run without drama or downtime. This is an on-site position is located in our West Des Moines office. What You'll Own 1. Desktop & User Support (Core) Troubleshoot Windows PCs, laptops, printers, and peripherals. Support Google Workspace (Gmail, Chat, Drive, etc.). Resolve issues quickly with minimal disruption to employees. 2. Vendor Coordination (Critical) Submit and manage support tickets with vendors (telecom, software, hardware). Follow through relentlessly until issues are resolved. Act as the internal advocate for our team—you don't just accept "we're working on it." 3. User & System Administration (Light Infrastructure) Manage users in Active Directory and Google Workspace (add/remove/update). Handle the full tech setup for onboarding and offboarding. Maintain clean, organized systems and documentation. 4. Proactive Problem Solving Identify recurring issues and fix root causes. Recommend simple improvements that reduce friction for the team. Keep things running smoothly without needing to be asked.

What We're Looking For Must-Haves:

Experience:

2-5 years in IT support or desktop support.

Tech Stack:

Strong Windows + Google Workspace experience.

Independence:

Ability to troubleshoot independently (you don't rely on Google for every fix).

Follow-through:

You finish what you start and never leave a loop open.

Communication:

You can speak clearly with both technical and non-technical people.

Location:

Must be able to commute to our West Des Moines office.

Nice-to-Haves:

Experience with Active Directory (user management, permissions). Experience working with external IT vendors or MSPs. Basic networking knowledge (Wi-Fi, routers, connectivity issues). Who This Is NOT For Someone who wants to only "work tickets" and clock out. Someone who avoids ownership or accountability. Someone who needs constant direction or hand-holding.

Why This Role Is Different Real Ownership:

You aren't just completing tasks; you are managing an environment.

Impact:

You'll work directly with leadership and impact the business daily.

End-to-End Solutions:

You solve problems from start to finish, you don't just hand them off.

Compensation & Benefits Salary:

$58,000

• $65,000 base.

Time Off:

Paid time off + holidays.

Culture:

Regular social activities and a team-oriented vibe.

Stability:

A stable, growing company with long-term career opportunities. How to Apply If you're the kind of person who fixes problems instead of passing them along, takes extreme ownership of your work, and wants to be relied on rather than micromanaged, we want to hear from you. Please submit your resume and a brief note on why you're the right fit for a high-ownership role.

Pay:

$58,000.00

• $65,000.

00 per year

Benefits:

401(k) Dental insurance Employee assistance program Flexible schedule Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance

Education:

Bachelor's (Preferred)

Experience:

IT support: 2 years (Required) Desktop support: 2 years (Preferred)

Windows:

2 years (Required)

Google Workspace:

2 years (Required)

Active Directory:

2 years (Preferred) Vendor management: 2 years (Preferred)

Language:

English (Required)

Work Location:

In person IT Support Specialist (2-5yrs exp, Google Workspace, Windows) On-site in West Des Moines, IA. Confidential West Des Moines, IA 50266 $58,000

• $65,000 a year
• Full-time $58,000
• $65,000 a year
• Full-time The Role (Why This Job Exists) We're a growing, team-oriented company that relies heavily on technology to keep our operations running smoothly.

We aren't looking for a "ticket-pusher"; we're hiring an IT Support Specialist who wants to own the environment. This is a high-trust, high-ownership position. You will be the go-to person responsible for keeping our team productive, managing our vendors, and ensuring our systems run without drama or downtime. This is an on-site position is located in our West Des Moines office. What You'll Own 1. Desktop & User Support (Core) Troubleshoot Windows PCs, laptops, printers, and peripherals. Support Google Workspace (Gmail, Chat, Drive, etc.). Resolve issues quickly with minimal disruption to employees. 2. Vendor Coordination (Critical) Submit and manage support tickets with vendors (telecom, software, hardware). Follow through relentlessly until issues are resolved. Act as the internal advocate for our team—you don't just accept "we're working on it." 3. User & System Administration (Light Infrastructure) Manage users in Active Directory and Google Workspace (add/remove/update). Handle the full tech setup for onboarding and offboarding. Maintain clean, organized systems and documentation. 4. Proactive Problem Solving Identify recurring issues and fix root causes. Recommend simple improvements that reduce friction for the team. Keep things running smoothly without needing to be asked.

What We're Looking For Must-Haves:

Experience:

2-5 years in IT support or desktop support.

Tech Stack:

Strong Windows + Google Workspace experience.

Independence:

Ability to troubleshoot independently (you don't rely on Google for every fix).

Follow-through:

You finish what you start and never leave a loop open.

Communication:

You can speak clearly with both technical and non-technical people.

Location:

Must be able to commute to our West Des Moines office.

Nice-to-Haves:

Experience with Active Directory (user management, permissions). Experience working with external IT vendors or MSPs. Basic networking knowledge (Wi-Fi, routers, connectivity issues). Who This Is NOT For Someone who wants to only "work tickets" and clock out. Someone who avoids ownership or accountability. Someone who needs constant direction or hand-holding.

Why This Role Is Different Real Ownership:

You aren't just completing tasks; you are managing an environment.

Impact:

You'll work directly with leadership and impact the business daily.

End-to-End Solutions:

You solve problems from start to finish, you don't just hand them off.

Compensation & Benefits Salary:

$58,000

• $65,000 base.

Time Off:

Paid time off + holidays.

Culture:

Regular social activities and a team-oriented vibe.

Stability:

A stable, growing company with long-term career opportunities. How to Apply If you're the kind of person who fixes problems instead of passing them along, takes extreme ownership of your work, and wants to be relied on rather than micromanaged, we want to hear from you. Please submit your resume and a brief note on why you're the right fit for a high-ownership role.

Pay:

$58,000.00

• $65,000.

00 per year

Benefits:

401(k) Dental insurance Employee assistance program Flexible schedule Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance

Education:

Bachelor's (Preferred)

Experience:

IT support: 2 years (Required) Desktop support: 2 years (Preferred)

Windows:

2 years (Required)

Google Workspace:

2 years (Required)

Active Directory:

2 years (Preferred) Vendor management: 2 years (Preferred)

Language:

English (Required)

Work Location:

In person