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Tier 2 Technical Support Specialist

Job

Insight Global

Boise, ID (In Person)

Full-Time

Posted 4 days ago (Updated 1 day ago) • Actively hiring

Expires 6/16/2026

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Job Description

Tier 2 Technical Support Specialist at Insight Global Tier 2 Technical Support Specialist at Insight Global in Boise, Idaho Posted in 37 minutes ago.
Type:
full-time
Job Description:
JOB DESCRIPTION
We are seeking a skilled and customer-focused Tier 2 Technical Support Specialist to join our support team. This role is responsible for resolving complex printer-related issues for customers, primarily via phone support. The ideal candidate will have 2-4 years of experience in technical support, with a strong background in troubleshooting hardware and software printer problems and delivering exceptional customer service.
REQUIRED SKILLS
Provide Tier 2 support for printer-related issues escalated from Tier 1 support. Diagnose and resolve hardware, driver, connectivity, and configuration issues across various printer models. Deliver technical assistance to customers via phone, ensuring timely and professional resolution. Document troubleshooting steps and resolutions in the ticketing system. Collaborate with engineering and Tier 3 support teams for unresolved or complex issues. Maintain up-to-date knowledge of printer technologies, firmware updates, and support procedures. Identify recurring issues and contribute to knowledge base articles and support documentation. Ensure customer satisfaction through clear communication and follow-up.

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