IT Operations & Support Analyst I

IT Operations & Support Analyst I at Idaho Division of Human Resources in Boise, Idaho, United States Job Description Information Technology Services - ITS State of Idaho Opportunity

State of Idaho Employees:

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Summary:

Information Technology Services is a team of dedicated professionals providing core technology and cybersecurity services to agencies statewide, enabling state employees to serve Idaho's citizens. We sincerely hope you will consider being part of our success! Information Technology Services (ITS) currently has an opening for an IT Operations and Support Analyst I. The selected individual must possess an in-depth knowledge of troubleshooting and analysis tools, Microsoft workstation and desktop applications, Microsoft Active Directory, and backup and recovery operations. The selected individuals must have strong customer service skills and be able to work with and communicate with non-technical staff as needed. Please note: The successful candidate will be required to pass multiple, comprehensive fingerprint-based background checks specific to the agencies ITS supports. The Onsite team travels to agencies throughout their service area to assist customers with IT services. Common ticket types include computer imaging, repair, and replacement, printer/copier setup and troubleshooting, basic network troubleshooting, and general user support. This position may also work with OEM vendors, such as Dell and Hewlett Packard, coordinating hardware replacement and repair. The Tier 1 team is the first line of ITS support. Customers reach out for help by phone call, email, or the ticketing system. Handling a wide array of support, tier 1 agents assist users with account lockouts, password resets, application installation, basic hardware troubleshooting, and general user support. Utilizing remote assistance tools, tier 1 agents are able to resolve the majority of incoming issues, with support from other teams within ITS.

Example of Duties:

+ Provide direct end-user support for a wide range of technologies, user devices, telephone and conferencing devices and equipment, software applications and supporting systems; + Configures, troubleshoots, builds, designs, and deploys end-user software applications and device hardware; + Manages, updates, and creates service a

Job Posting:

JC291878652

Posted On:

May 16, 2026

Updated On:

May 16, 2026