We are seeking a Customer Engineer for a 12-month contract position based in Idaho Falls, Idaho. This role requires daily on-site work and focuses on delivering first-line technical support in a fast-paced corporate environment. Responsibilities Provide Level 1/1.5 end-user IT technical support Troubleshoot hardware and software issues, including Windows 10/11, Dell and HP PCs, and peripherals Support a walk-up "Tech Bar" concierge desk for first-line technical assistance Manage IT assets and inventory Log and manage support tickets, ideally using ServiceNow Demonstrate proficiency with Microsoft Office 365 and other common end-user applications Deliver high-quality customer service with responsiveness, dependability, and a strong sense of urgency Communicate clearly in English, both verbally and in writing Qualifications Required Ability to work on-site daily in Idaho Falls, Idaho Experience with Level 1/1.5 end-user IT technical support Proficiency troubleshooting Windows 10/11, Dell and HP PCs, and peripherals Familiarity with Microsoft Office 365 Experience with ticket management systems Strong customer service skills and interpersonal abilities Demonstrated reliability, responsiveness, and task-oriented approach Clear spoken and written English communication skills Preferred Experience supporting a walk-up tech support or concierge desk Knowledge of ITIL and ITSM frameworks Experience with ServiceNow Prior work in a manufacturing plant administration setting Technical certifications such as CompTIA A+