Help Desk Support Specialist II

Help Desk Support Specialist II Algonquin, IL Job Details Full-time $59,459 a year 2 hours ago Qualifications Google Workspace Operating systems Research Associate's degree

Full Job Description JobID:

11645

Position Type:

Computer Technology/Computer Support Date Posted:

4/16/2026

Location:

Central Office 2025 - 2026

School Year Job Description/Summary:

See Attached Position definition: The Help Desk Support Specialist II responds to end-user requests for support to resolve basic computer, web applications, software, operating system, device access or performance issues. Uses Product information or solution databases to research, troubleshoot, and resolve user requests. Responsible for documenting incidents using help desk systems and tools. Escalates problems to appropriate levels and/or other teams to achieve issue resolution. Fulfills all service level standards for response time and quality.

Primary function:

To serve as the point of contact for escalated support requests from end-users and Technology Department staff especially in regards to the support and/or administration of our organization's learning management systems (LMS), student information services (SIS), and curriculum focused web applications. Additionally, this role serves as the primary content creator for new job aids, training guides and self-help knowledgebase articles. Education and Experience An Associates degree in a relevant field is required. Minimum two (2) years related professional experience is desired. Proficiency in the Microsoft client operating system software is required. Proficiency in Google Workspace for Education is required. Knowledge of ITIL Foundation concepts is highly desired. Being bilingual is highly desired. Previous experience in creating writing documentation and procedural materials for multiple audiences is desired. Previous experience in product training and education is highly desired.

Compensation:

Level 14: $59,459 per year, entry level for new NUG members, with benefits. Full-time (8 hours per day) 12 month hourly position Non-union exempt position

Disclaimer:

The duties listed are normal for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.