Responsibilities IT Service Desk Support:

Serve as the first point of contact for IT support, troubleshooting and resolving end-user hardware, software, and infrastructure incidents while delivering exceptional customer service.

Incident & Request Management:

Manage and prioritize service requests and incidents in accordance with established SLAs, ensuring timely resolution and accurate documentation.

Infrastructure Administration:

Install, administer, maintain, and support IT infrastructure services, ensuring high availability, reliability, and compliance with company IT standards.

Project & Team Collaboration:

Collaborate with global IT teams on escalated support issues, continuous improvement initiatives, and IT projects to enhance systems and services.

User Training & Process Improvement:

Educate users on business systems and IT processes, while contributing ideas, documentation, and best practices to improve operational efficiency and service delivery. Qualifications Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent combinations of education, experience, and certifications will be considered. Minimum 3 years of experience supporting IT operations, preferably within a global enterprise environment. Proven experience implementing, documenting, and maintaining IT infrastructure systems and services. Experience working with external vendors, suppliers, and service providers to support IT operations and service delivery. Strong knowledge of IT infrastructure technologies and enterprise systems in a global IT environment. (MS 365) This position is not eligible for visa support now or in the future Some of your Benefits 401K Match Vacation We offer time off to refresh and recharge. Performance Related Bonus When you have an impact, you can reap the rewards. Personal Development We offer a variety of trainings to ensure you can develop in your career. Paid Holidays With paid-time off, local holidays are all the way more relaxing. The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. 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