Job Description
We are seeking an energetic and results-driven Application Support professional to own critical tier 1 applications in a fast-paced, global financial environment. If you thrive under pressure, love solving complex technical problems, and are passionate about delivering exceptional support across a 24/6 follow-the-sun operation, this is your opportunity to make an impact. You'll work with cutting-edge cloud technologies, collaborate across
EMEA/NA/APAC
regions, and take full ownership of issues from diagnosis to resolution. KEY RESPONSIBILITIES
Application Support & Incident Management Troubleshoot and resolve application issues following established escalation, incident, and problem management processes Create, maintain, and complete daily issue and incident tickets with all required information and resolution steps Ensure production stability, performance, and secure infrastructure Attend daily whiteboard sessions prepared with updates on problem tasks and incidents Knowledge & Documentation Create and maintain current documentation for all supported applications Transfer knowledge to the team and liaise across EMEA/NA/APAC
regions to improve teamwork and follow-the-sun support Complete both written and verbal turnover with support teams in other regions Compliance & Standards Maintain full awareness of and adhere to all internal policies, regulatory requirements, security policies, and Company Conduct and Standards Manage, control, and escalate risk within the scope of your position Act with integrity and due skill, care, and diligence; all actions must withstand high scrutiny Observe proper standards of market conduct Collaboration & Communication Communicate issues and resolutions professionally with internal partners and IT teams, demonstrating strong customer service skills Work collaboratively to understand end-to-end project management and identify process improvements Partner with other branches to improve teamwork and application reliability Additional Duties Some out-of-hours support may be necessary, including weekends with possible short notice Other duties and projects as assigned REQUIRED SKILLS
Technical (Must-Have) Solid knowledge of GMI Core modules: COPYFDC, BOFSET1C, BMERGE, trade load 5+ years experience with RPGLE, CLLE, SQLRPGLE, and IFS 5+ years experience with SQL, Linux, and Cloud technologies (Azure preferred) Experience with ELK stack, Docker, and Kubernetes Operating Systems:
Windows/Linux Scripting languages: Shell, SQL, Python Domain Knowledge Minimum 5+ years in application support roles and highly available production cloud environments Solid knowledge of trading and clearing systems Experience with APIs, microservices, and Azure managed services (AKS, PostgreSQL, KeyVault) Familiarity with follow-the-sun methodology in global environments Experience in financial markets Professional Competencies Proactive, results-oriented, and passionate with high standards of performance Strong analytical and troubleshooting skills with excellent follow-up capability Excellent written and verbal communication skills Detail-oriented, well-organized, and flexible in a changing environment Client-focused with ability to anticipate requirements and deliver strong customer service Ability to work under pressure, think quickly, and problem-solve effectively Collaborative team player committed to knowledge sharing and staff development Intellectual curiosity and desire to drive improvements COMPENSATION & BENEFITS
Hourly rate: $50-55 per hour Benefits available: LaSalle Network consultants are eligible to enroll in benefits. For details, visit ;/span> #LI-PW1 #DICE, LNTS
LaSalle Network is an Equal Opportunity Employer m/f/d/v. LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.
