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Now viewing: L1 Service Desk Analyst

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L1 Service Desk Analyst

Pay: Not specified

Posted: 4 days ago

Location: Chicago, IL (Onsite)

Last Updated: 3 hours ago

Hours: Full-Time

Expires: 10/14/2026

Job Description

Job Description - L1 Service Desk Analyst Chicago, IL Contract Required Skills & Qualifications Technical Skills

4-6 years of experience in an IT Service Desk, Help Desk, Desktop Support, or Technical Support role.
Good knowledge of: o Windows 10/11 o Microsoft 365 o Active Directory / Microsoft Entra ID o Microsoft Teams o Outlook o VPN and basic networking o Printers and peripherals o Hardware and software troubleshooting
Experience working with an ITSM/ticketing platform such as ServiceNow, Jira, BMC, or similar.
Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, and network troubleshooting.
Familiarity with remote-support tools and endpoint management platforms such as Microsoft Intune or

SCCM/MECM

is preferred.