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Help Desk/Desktop Support Analyst
Job
Robert Half
Chicago, IL (In Person)
Full-Time
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Job Description
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical assistance and day-to-day operational support for a growing organization in Chicago, Illinois. This Long-term Contract position offers the chance to work closely with internal staff and external technology partners while helping maintain a reliable end-user computing environment. The role combines hands-on desktop support, issue resolution, and coordination across IT-related tasks to keep business operations running smoothly.
Responsibilities:
- Deliver onsite support for employees by diagnosing and resolving hardware, software, and access-related issues across desktop and laptop environments.
- Assist with setup, deployment, and maintenance of workstations, peripherals, and user devices for both new and existing team members.
- Monitor and manage service desk requests, document solutions, and ensure timely follow-up on reported technical problems.
- Support both Windows and Mac users with troubleshooting related to operating systems, Microsoft 365 applications, and everyday connectivity concerns.
- Coordinate with external vendors and internal stakeholders to address escalated issues, service needs, and technology-related requests.
- Help maintain user accounts, permissions, and directory services tasks, including basic support within Active Directory environments.
- Contribute to office technology operations by supporting equipment readiness, workspace setup, and routine IT administrative activities.
- Identify recurring support issues and assist with process improvements or small technical projects that enhance overall IT service delivery.