IT Service Desk Analyst - College of Nursing

IT Service Desk Analyst

• College of Nursing University of Illinois
• 4.2 Chicago, IL Job Details Full-time $26.78
• $32.03 an hour 16 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Life insurance Retirement plan Qualifications High school diploma or GED Computer hardware Client services Hardware support IT Customer support Full Job Description IT Service Desk Analyst

•

College of Nursing Hiring Department :

College of Nursing Location :

Chicago, IL USA Requisition ID :

1040522

FTE :

1

Work Schedule :

Monday

• Friday / 9AM
• 5

PM Shift :

Days # of

Positions :

1

Workplace Type :

On-Site Posting Close Date :

05/11/2026 Salary Range (commensurate with experience): $26.78

• 32.

03 / Hourly Wage About the University of Illinois Chicago UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent "Best Colleges" rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago. This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents. As a member of Client Services (IT Service Desk) unit, provide IT services and support to the College of Nursing Faculty and Staff. Services include, but are not limited to: New User IT Onboarding, Deliver and setup systems and accessories, Access Management using Active Directory and other systems, IT Consultation, User Training/Education, Document and Update user guides for IT Services, Assist users with campus provided IT tools/services as appropriate and User IT Offboarding. Support include tier 1 technical support for computing systems and accessories, day to day IT operational support through ticketing system or phone or in person. Job also requires coordination with campus IT, as needed to provide and support the campus IT services to the college faculty and staff.

Duties & Responsibilities:

Provides day-to-day IT Operational support. Uses the RT ticketing system to manage the support requests, and also responds to the requests made in person and via phone. Ensures tickets are addressed in a timely manner. Coordinates with other CON-IT staff and campus IT, as needed, to address the IT requests. Ensures IT operations are conducted in accordance with the campus and college policies. Responsible for IT onboarding and off-boarding. Responsible for system and accessories setup and tier 1 support. Identifies trends in support requests and recommends appropriate interventions to mitigate the issues before they become a crisis. Contributes towards developing a knowledge base of common IT needs, issues, and resolutions. Makes sure the IT service desk is meeting the user expectations. Provides User training as needed. Brings to the supervisor's attention any IT-related concerns and needs identified as part of day-to-day operations. Assists colleagues as needed. Provides suggestions to improve the visibility and productivity of the group. Participates in the staff development activities/committees. Perform other related duties and participate in special projects as assigned.

Minimum Qualifications Required:

High School Diploma or GED equivalent Minimum 1 years of professional IT experience within IT Support Services which includes demonstrated experience providing end-user technical and troubleshooting support with computer hardware, software and classroom technologies within desktop and networking environments via, telephone, ticketing systems and/or onsite resolution.

Preferred Qualifications:

Bachelor Degree Relevant Certifications (MCSE, Comp TIAA, Network, etc.) Knowledge of Windows scripting (PowerShell) Skills related to IT Client Services (Customer service/support)

To Apply:

For fullest consideration click on the button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application. Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment. The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify. The university provides accommodations to applicants and employees. Request an Accommodation Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.