IT Support Specialist

IT Support Specialist Segal McCambridge - 3.4 Chicago, IL Job Details Full-time $70,000 - $85,000 a year 11 hours ago Benefits Health savings account Health insurance Dental insurance Flexible spending account Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Qualifications Authentication Endpoint Security Cloud identity and access management (IAM) Customer communication Network troubleshooting Mobile device support Microsoft Outlook IT user and group management Public Cloud Mid-level Windows Incident Escalation Printer (troubleshooting support) Legal firm experience User training (technical support) Cloud service support Desktop (troubleshooting support) Virtualization Azure AD Customer support ticket management Mobile device management Microsoft Teams MFA Law office Telephone systems Desktop administration Document management systems Escalation handling Communication skills Peripheral hardware support Full Job Description Segal McCambridge is seeking an experienced IT Support Specialist to provide high-quality technical support to attorneys and professional staff in a modern Microsoft-based legal technology environment. This role is primarily remote, with one day per week in our Chicago office (or as needed) and is ideal for a technical professional who thrives in a fast-paced legal environment and enjoys solving complex user support challenges. This position supports users across multiple time zones and requires a consistent schedule of 11:00 AM - 7:00 PM Central Time to provide coverage for later business hours and West Coast offices. If you are passionate about technology, enjoy helping people, and want to work with modern Microsoft cloud technologies in a collaborative national law firm, we encourage you to apply. Key Responsibilities Provide responsive desktop, application, mobile device, and remote-user support Support users in an Azure Virtual Desktop (AVD) environment, including: Session and profile issues Printing and connectivity troubleshooting Performance support Troubleshoot and support: Microsoft 365 Outlook Teams and Teams Phone OneDrive Office applications Legal-specific add-ins Support NetDocuments and other legal applications Assist with Intune-managed devices, endpoint enrollment, compliance, and remote support Troubleshoot Teams telephony issues, including: Calling Voicemail Call queues User configuration Document all work thoroughly in the ticketing system and follow issues through resolution Escalate infrastructure, security, and application issues when appropriate Provide occasional hands-on support for: Office hardware Conference room technology Phones Printers Network-connected devices Assist with onboarding, offboarding, MFA setup, access changes, and end-user training Preferred Qualifications 3-5+ years of help desk, desktop support, or IT support experience Strong experience supporting: Windows 10/11 Microsoft 365 environments Experience with: Azure Virtual Desktop FSLogix Intune Entra ID / Azure AD Microsoft Teams and Teams Phone Familiarity with NetDocuments or other legal document management systems Basic PowerShell scripting and troubleshooting experience

Understanding of:

MFA Microsoft Defender Endpoint security Conditional access concepts Legal industry experience strongly preferred Excellent customer service, communication, and documentation skills Ability to remain patient, professional, and organized in a fast-paced support environment Work Environment & Physical Requirements Primarily remote role with one day per week in the Chicago office (or as needed) Must be able to occasionally lift or move up to 50 pounds Occasional hands-on office support may be required

Salary Range:

$70,000-$85,000, commensurate with experience Benefits 401(k) with company match Health insurance Dental insurance Vision insurance Health Savings Account (HSA) Flexible Spending Account (FSA) Life insurance Employee Assistance Program Paid time off Parental leave Employee discounts About the Firm Segal McCambridge has built a reputation as a national law firm of accomplished trial attorneys for nearly four decades. Founded in 1986, the firm has grown from a four-lawyer practice in Chicago into a national litigation firm with offices across the United States. The firm represents corporations, Fortune 500 companies, and individuals in complex litigation matters involving asbestos, class action, construction, employment, environmental, insurance coverage, product liability, technology and cyber risk, transportation, and other high-exposure matters. Join a collaborative and growing organization where technology plays a critical role in supporting legal professionals nationwide.