IT Technician

IT Technician Bally's Casino Chicago - 3.1 Chicago, IL Job Details $19.50 - $27.50 an hour 1 hour ago Benefits Health insurance Dental insurance Vision insurance 401(k) matching Qualifications Report writing Microsoft Excel Email customer support Technical support via phone Bachelor's degree in information technology Computer Science MCP Phone communication Associate's degree in computer science Disaster recovery Visio Mid-level Incident Escalation Analysis skills Associate's degree in information technology Computer hardware Task prioritization Desktop (troubleshooting support) Computer management Hardware configuration CompTIA Network+ Productivity software Technical support via email Desktop administration Associate's degree Bachelor's degree in computer science Escalation handling 2 years Communication skills CompTIA A+ Full Job Description Bally's Chicago is a $1.7 billion integrated resort rising along the Chicago River. 500 hotel rooms, 50,000 square feet of convention space, a 3,000-seat entertainment venue, and a meetings and conventions campus unlike anything the downtown Chicago market has ever seen. Bold. Transformative. And not finished yet. Responsibilities Provide technical assistance to users, including set up and configuration Provide Tier 1 and 2 levels of Help Desk support, to include covering Help Desk phone, e-mail support requests and Help Desk tickets. Ensure the security, backup, recovery and disaster recovery plans are followed Sets up and maintains workstations including hardware/software configuration. Coordinate computer repairs and software upgrades with end-users. Other duties may be assigned. Competencies Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, internal and external customers. Compensation $23.50 per hour (DOE) Additional Benefits Comprehensive health coverage plan that includes medical, dental, and vision 401(K) Company Match Work Environment Must be available to work weekends, holidays, and nights as scheduled Physical Demands While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Experience Preferred Problem solving and analytical skills, as well as a strong attention to detail Effective oral and written communication skills Experience with Microsoft Office (Word, Excel, PowerPoint, Visio) 2+ years of experience in technical support, help desk role, or other IT areas preferred Ability to prioritize and escalate issues as needed to ensure exceptional customer service Strong customer service and problem-solving skills IT certifications such as CompTIA A+, Network+, Microsoft MCP, or similar IT certifications Bachelor's degree or Associate's degree in Computer Science, IT related field is a plus Education Preferred Associates or better in Information Technology or related field Bachelors or better in Information Technology or related field Associates or better in Computer Science or related field Bachelors or better in Computer Science or related field Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.