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PC Technician
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Robert Half
Chicago, IL (In Person)
Full-Time
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Job Description
Description We are looking for a dependable PC Technician to join our team in Chicago, Illinois and provide onsite support for device preparation, deployment, and installation activities across retail environments. This Long-term Contract position is ideal for someone who enjoys hands-on technical work, stays organized in a fast-paced setting, and communicates effectively with both team members and end users. The role requires close collaboration with internal partners to help ensure equipment is configured correctly, delivered on schedule, and fully operational during rollout activities.
Responsibilities:
- Prepare and configure computers, peripheral devices, and related hardware for deployment to retail locations.
- Coordinate equipment shipments and assist with rollout scheduling to support timely store installations.
- Provide remote guidance to store staff and field teams during setup, activation, and issue resolution.
- Diagnose and resolve hardware-related problems to keep deployments on track and minimize disruption.
- Record service activity, ticket updates, and deployment progress using ServiceNow and Excel-based tracking tools.
- Manage a steady volume of support requests while maintaining accuracy, responsiveness, and follow-through.
- Support onsite installation tasks, including device setup, hardware connectivity, and basic cable organization.
- Work closely with teammates and stakeholders to ensure each deployment meets operational and technical expectations. Requirements
- Experience working with computer hardware, device preparation, troubleshooting, or deployment support is preferred.
- Strong proficiency in Microsoft Excel for maintaining trackers, reporting updates, and monitoring progress.
- Ability to work onsite five days per week in Chicago, Illinois.
- High level of attention to detail with a consistent approach to documentation and task completion.
- Dependable attendance, punctuality, and accountability in a team-driven environment.
- Clear communication skills with the ability to assist non-technical users during installation and support activities.
- Familiarity with associated hardware, cable installation, Dell technologies, or Apple devices is a plus.