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Senior Support Engineer
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Charles Schwab Inc.
Chicago, IL (In Person)
Full-Time
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Job Description
Your Opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location. Wealth and Asset Management Engineering within Schwab Technology supports critical teams across asset management, wealth and advice solutions, financial research, and third-party platforms. In this role, you'll help keep teammates productive and connected by resolving desktop and application issues quickly, securely, and with a strong customer focus. You'll partner across technology teams to deliver stable, reliable endpoint experiences—bringing a structured approach to troubleshooting while continuing to grow your skills and career.
What You'll Do:
- Provide first- and second-level support for endpoint, application, and connectivity issues
- Install, configure, test, and troubleshoot desktops, laptops, peripherals, and approved software
- Perform routine maintenance, patching, and upgrades
- Track and manage device lifecycle activities
- Administer user access requests and permissions
- Create and maintain technical documentation and knowledge articles
- Partner with internal teams and vendors on incidents and upgrades
- Identify root causes and contribute to continuous improvement What you have
Required Qualifications:
5+ years of experience in enterprise desktop/application support- Ability to diagnose and resolve hardware, software, and connectivity issues
- Strong customer-focused communication skills
- Knowledge of Windows 10/11, macOS, and basic Linux
- Experience supporting Microsoft 365
- Networking fundamentals (TCP/IP, VPN, Wi-Fi)
- Understanding of endpoint security practices
- Ability to document work clearly
Preferred Qualifications:
Experience in regulated or financial services environments- Familiarity with endpoint management tools
- Experience supporting collaboration technologies
- Ability to partner across teams and vendors
- Bachelor's degree or equivalent practical experience In addition to the salary range, this role is also eligible for bonus or incentive opportunities.