Technical Support Coordinator (Part-Time)

Overview Who We Are:

National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution, we believe in providing access to educational opportunity and that education is our greatest lever for social and economic mobility. We are a student-focused community that is committed to continuous improvement and superior student service. We believe that through education we are able to empower change and build healthy communities. Our hard-working community is based on collaboration and respect for all team members and students.

What You Will Do:

Our Entry-Level, Technical Support Coordinator provides technical assistance to internal NLU clients, helping them troubleshoot and resolve various technical issues. In this role you will further support technology services by maintaining support request logs and updating IT related documentation. Responsibilities Provides users with quick resolutions to technical issues having to do with desktops, Laptops, Printer, account access, wired and wireless network troubleshooting, and classroom technology. Assist in preparing and updating IT-related documentation, such as manuals or user guides. Maintain logs of support requests, resolutions, and IT activities. Install and update software applications on desktops, laptops, and servers. Qualifications Associates degree or High School Diploma /GED 1 year of relevant experience Understanding of operating systems, hardware, and computer troubleshooting. Willingness to learn and adapt to new technologies and procedures Ability to work independently and as part of a team

Time Management :

Prioritizes tasks and manages time to ensure that deadlines are met. Plans his or her time and sticks to those plans. Prevents or manages interruptions until the highest priority tasks are accomplished.

Solving Projects:

Takes a proactive approach to anticipating and preventing problems. When problems occur, defines those problems, investigates obstacles, gathers relevant information, decides whether solving the problem should be a group decision, generates and analyzes alternate solutions and arrives at a workable solution.

Customer Focus:

Demonstrates that external (or internal) customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and inquiries about customer satisfaction with products or services.