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Desktop Support EUC L1

Job

Service Global, Inc.

Deerfield, IL (In Person)

Full-Time

Posted 2 days ago (Updated 1 day ago) • Actively hiring

Expires 7/4/2026

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Job Description

Desktop Support EUC L1 Deerfield

IL - USA

Apply Now a day ago

Job Description:

Provided first-line technical support to end users via phone, email, and ticketing systems. Diagnosed and resolved issues related to Windows OS, hardware, and standard applications such as Microsoft Office. Managed user accounts, password resets, and access permissions using Active Directory. Installed, configured, and maintained desktops, laptops, printers, and other peripherals. Logged and tracked incidents using ticketing tools like ServiceNow , ensuring SLA compliance. Troubleshot basic network connectivity issues (Wi-Fi, VPN, IP configuration). Escalated complex technical issues to Level 2/3 support teams. Delivered remote support using tools like Microsoft Teams and Remote tool. Mandatory Skills Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC Job Number

JO-2606-37985

Job Function IT Support Experience 0 - 1 years Work Type Onsite Employment Type Full Time Salary Competitive Apply Now