Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical support in a manufacturing environment. This Long-term Contract opportunity is ideal for a dependable IT specialist who enjoys resolving end-user issues, maintaining a strong service mindset, and working across a broad range of desktop support needs. The role offers hands-on involvement with daily support operations while also contributing to device deployment and upgrade activities.

Responsibilities:

• Deliver in-person technical assistance to a local user population, addressing hardware, software, and access-related issues in a timely manner.
• Manage incoming service requests such as credential resets, application setup, connectivity troubleshooting, and support for collaboration platforms and business systems.
• Support workstation preparation and deployment efforts by imaging devices, installing updates, and resolving technical problems tied to operating system rollouts.
• Maintain clear, thorough communication with employees to ensure issues are understood, documented, and resolved with a high level of customer care.
• Troubleshoot Windows-based desktop environments and common productivity tools to minimize user downtime and improve day-to-day system performance.
• Work independently to diagnose and resolve a variety of Tier II support issues while escalating more complex problems when necessary.
• Perform occasional onsite technical tasks in operational areas while following required safety practices and wearing designated protective equipment.