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Iron Service Global Inc

Entry Level Desktop Technician

Entry-Level JobVerifiedNo experience needed

Pay: $17–$19/hr

Posted: 1 week ago

Location: Deerfield, IL (Onsite)

Last Updated: 4 days ago

Hours: Full-Time

Expires: 11/23/2026

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Job Description

Responsibilities:

Provided first-line technical support to end users via phone, email, and ticketing systems.
Diagnosed and resolved issues related to Windows OS, hardware, and standard applications such as Microsoft Office.
Managed user accounts, password resets, and access permissions using Active Directory.
Installed, configured, and maintained desktops, laptops, printers, and other peripherals.
Logged and tracked incidents using ticketing tools like ServiceNow, ensuring SLA compliance.
Troubleshot basic network connectivity issues (Wi-Fi, VPN, IP configuration).
Escalated complex technical issues to Level 2/3 support teams.
Delivered remote support using tools like Microsoft Teams and Remote tool.

Pay:

$17.00 - $19.00 per hour Expected hours: 40.0 per week

Benefits:

Paid time off

Work Location:

In person

Benefits

Paid Time Off (PTO)
Dental Insurance