Find & Apply For Computer Support Specialist Jobs in Deerfield, Illinois

ERP Support Remote in Deerfield, IL, US

• Posted 6 days ago

• Updated 7 hours ago Contract W2 Contract Independent On-site USD $47.50 - 55.00 per hour Robert Half Fitment Dice Job Match Score™ 🔢 Crunching numbers... Job Details Skills Dependability Manufacturing FOCUS Management Issue Resolution Application Support Technical Support Enterprise Resource Planning Microsoft Windows Infor Dynamics Customer Service Enterprise Software Microsoft Printing Organized Finance Accounting Marketing Legal Customer Support Online Training Recruiting Artificial Intelligence Insurance .NET Privacy Dependability Manufacturing FOCUS Management Issue Resolution Application Support Technical Support Enterprise Resource Planning Microsoft Windows Infor Dynamics Customer Service Enterprise Software Microsoft Printing Organized Finance Accounting Marketing Legal Customer Support Online Training Recruiting Artificial Intelligence Insurance .NET Privacy Summary Description We are looking for an ERP Support specialist to provide dependable application assistance for a manufacturing organization. This Long-term Contract opportunity is well suited for someone who enjoys solving user issues, delivering strong customer service, and supporting day-to-day ERP operations in a Microsoft-based environment. The role will focus on helping employees troubleshoot system-related concerns, manage incoming requests, and keep business users productive through responsive support.

Responsibilities:

Respond to user requests related to ERP application access, functionality, and day-to-day system issues in a timely and thorough manner. Troubleshoot and resolve support tickets involving Global Shop or comparable Windows-based ERP platforms, escalating more complex concerns when needed. Assist employees with password changes, password resets, and other account-related support activities to maintain smooth system access. Provide clear guidance to end users on system usage, issue resolution steps, and best practices within the ERP environment. Support printing-related problems, including issues connected to Sentinel printing, and coordinate follow-up to ensure resolution. Work within a Microsoft-based technical environment to identify, document, and address application support needs across the user base. Monitor incoming ticket volume, prioritize requests effectively, and maintain accurate records of actions taken and outcomes achieved. Partner with internal stakeholders to ensure consistent ERP support coverage for approximately 60 users across daily operations. Requirements Experience providing end-user support for ERP applications, preferably Global Shop or similar Windows-based systems such as Infor or Dynamics. Strong customer service skills with the ability to communicate effectively and build positive relationships with users at different levels. Hands-on experience handling service tickets, troubleshooting application issues, and resolving user access concerns. Familiarity with password reset processes, account support, and general enterprise application administration tasks. Comfort working in a Microsoft environment and supporting users with a range of technical questions. Knowledge of printing support, including Sentinel-related issues, is preferred. Solid interpersonal skills with the ability to stay organized, responsive, and solution-oriented in a support-focused role. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use and Privacy Notice. Employers have access to artificial intelligence language tools ("AI") that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id:

rhalfint

Position Id:

01310-0013496353 Posted 6 days ago Company Info About Robert Half As the world's first and largest specialized talent solutions and business consulting firm, our mission is to positively change people's lives. As a Robert Half employee you'll have opportunities to advance your career while helping candidates and businesses find the jobs and talent they need to succeed. Robert Half is America's top staffing agency, dedicated to helping talented people like you find rewarding temporary and full-time jobs with today's leading companies. Our staffing experts work closely with local hiring managers and use AI-powered matching technology to find opportunities that match your skills and professional goals. With decades of experience in placing accounting, finance, administrative, technology, creative, marketing and legal professionals, we'll help ensure your next career move is a successful one.