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Oakton College

IT Help Desk Assistant/Associate - Oakton College

Pay: Not specified

Posted: 3 weeks ago

Location: Des Plaines, IL (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/29/2026

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Based on Illinois data

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$50,084 / year median in Illinois

-4% projected decline

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Job Description

IT Help Desk Assistant/Associate - Oakton College Oakton College United States, Illinois, Des Plaines 1600 East Golf Road (Show on map) Aug 25, 2026

Location:

Des Plaines, IL Category:

Staff Job Type:

Full Time Staff Posted On:

Tue Aug 18 2026

Job Description:

This is a multi-level search with two open positions to be filled. Depending on qualifications, the successful candidates may be hired at either the IT Help Desk Associate or Assistant level.

Job Summary:

Function as a primary contact for Help Desk incidents and requests. Evaluate technical problems, initiate, track, and document solution processes, and provide direct technical assistance on hardware or software.

IT Help Desk Assistant Job Responsibilities:

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