at Northwestern University in

Evanston, Illinois, United States Job Description Job Opening Id:

54261

Department:

FSM IT Salary/Grade:

NEX/15 Job Summary Provides standard installation and maintenance to users regarding workplace endpoint technology. Diagnoses and resolves user problems, questions and inquiries utilizing hardware and software testing tools and techniques. Coordinates standard projects, working closely with peers and users to deliver optimum service. Implements policies, procedures, and standards and ensures their conformance with information systems goals and procedures. This position is homed in the centralized Feinberg IT group and sits on the customer support team supporting the Feinberg School of Medicine.

Specific Responsibilities:

Strategic Planning (10%) 1. Assists in the creation of workplace endpoint technology initiatives. Administration (10%) 1. Recommends modification of practices and procedures to increase effectiveness or efficiency. 2. Partners with users on projects utilizing IT units systems to meet specific user goals. 3. Authors Scopes of Work for small projects. 4. Creates and maintains user documentation. Development (35%) 1. Installs, repairs and adjusts workplace endpoint technology using standard tools and test equipment while following established procedures. 2. Performs such tasks as replacing components, wiring circuits, taking test readings, and evaluating problems. 3. Performs routine preventive maintenance tasks in accordance with established practices. Performance (40%) 1. Diagnoses and resolves complex problems, questions and inquiries encountered by clients according to established practices. Miscellaneous (5%) 1. Other duties as assigned.

Minimum Qualifications:

(Education, experience, and any other certifications or clearances) 1. Successful completion of a full 2-year course of study in an accredited college or university leading to an associate's or higher degree; OR appropriate combination of education and experience. 2. 2 years IT, CS user support or other relevant experience required. 3. Infrastructure (Extends Across Applications): Adobe Creative Cloud Suite, Box Collaborative Storage, identity management/provisioning, information security, Linux Operating System, Mac OS X Operating System, Microsoft Exchange, Microsoft Lync, Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), Microsoft SharePo To view full details and how to apply, please login or create a Job Seeker account