Desktop Support

We are looking for a skilled Desktop Support specialist to join our team on a long-term contract basis in Oak Brook, Illinois. The ideal candidate will play a critical role in ensuring smooth operation and maintenance of desktop systems, contributing to the efficiency of our IT infrastructure. This position offers an excellent opportunity to work with cutting-edge technologies and deliver top-tier support in a dynamic environment.

Responsibilities:

• Provide technical assistance to end-users by resolving hardware and software issues.
• Perform desktop imaging and ensure proper setup and configuration of workstations.
• Troubleshoot and repair workstation hardware to maintain optimal functionality.
• Install, configure, and support Microsoft Office 365 applications.
• Manage and maintain systems running Microsoft Windows 10, ensuring reliability and security.
• Collaborate with team members to identify and implement improvements for IT processes.
• Document technical procedures and resolutions to enhance support efficiency.
• Offer proactive solutions to prevent recurring technical issues.
• Monitor system performance and address any concerns promptly.
• Maintain inventory of hardware components and ensure proper allocation.