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RH
Robert Half
Help Desk Technician
Career Insights for Help Desk Technician / Analyst
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Based on Illinois data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$50,084 / year median in Illinois
-4% projected decline
Job Description
at Robert Half in Inverness, Illinois, United States Job Description Description We are looking for a Help Desk Technician to provide hands-on technical support in a primarily Windows-based environment for a small user group in Illinois. This contract opportunity with permanent potential is ideal for someone who enjoys delivering responsive desktop assistance, preparing equipment for new and existing staff, and resolving day-to-day technical issues with professionalism. The role focuses on maintaining reliable end-user technology, supporting laptop deployments, and ensuring service requests are addressed efficiently.
Responsibilities:
- Provide front-line technical assistance for approximately 12 end users, addressing hardware, software, and access-related issues in a timely manner.
- Configure, deploy, and maintain laptops for employees, ensuring devices are ready for daily business use.
- Troubleshoot Windows-based desktop and laptop problems, identifying root causes and applying effective solutions.
- Manage and respond to service desk tickets, keeping requests organized and users informed throughout the support process.
- Support user account administration tasks within Active Directory, including access updates and basic account maintenance.
- Assist with installation, setup, and ongoing support of Microsoft Windows 10 systems and related workplace technology.
- Deliver general desktop support across a variety of technical needs, helping users remain productive with minimal downtime. Requirements
- Experience providing help desk or desktop support in a Microsoft Windows environment.
- Working knowledge of Windows 10 and general Microsoft operating system support.
- Familiarity with Active Directory for routine user and account support tasks.
- Ability to perform basic troubleshooting for hardware, software, and connectivity issues.
- Experience handling and documenting service desk tickets in a structured support setting.
- Strong communication skills with the ability to support end users in a clear and thorough manner.
- Ability to manage multiple support requests while maintaining attention to detail and follow-through.
- whenever you choose
- even on the go.