IT Store Help Desk Analyst Tier I

Ready to Love Your Job? Texas Roadhouse is looking for legendary, passionate Roadies to join our Support Center team in Louisville, KY. If you're ready to bring your energy, partnership, and heart to a place where fun meets purpose, you've come to the right place. Come see why our Roadies love their jobs! Why This Role Rocks If you're someone who loves solving tech puzzles and helping people, this role is your sweet spot. As a Store Support Analyst, you'll be the friendly voice on the other end of the line—guiding our teams through technical hiccups and keeping things running smoothly. From troubleshooting issues to supporting system rollouts, you'll play a key role in making sure our restaurants stay up, running, and ready to serve up legendary experiences. What's On Your Plate Answer incoming support calls and provide top-notch customer service Diagnose technical issues and walk users through solutions with clarity and confidence Log, track, and manage tickets using service desk software Support system rollouts and help implement updates across locations Assist with installing and setting up new IT equipment Juggle multiple issues at once while keeping everything organized and documented Your Recipe for Success Bachelor's degree in Computer Science, Information Technology, or related field (preferred) 1+ year of IT experience (preferred) 1+ year of customer service experience (preferred) Experience with POS systems (restaurant experience is a plus!) Familiarity with Microsoft OS and Microsoft 365 Knowledge of computer hardware and troubleshooting Experience with Aloha Manager / MenuLink systems (a bonus!) ITIL certification (nice to have) Ability to work nights, weekends, and overtime as needed If you're ready to bring your tech skills to a fast-paced, people-first environment—we'd love to have you on the team! Why You'll Love Your Job As our founder Kent Taylor said, "We're a people-first company that just happens to serve steaks." We believe in taking care of the whole

Roadie:

from professional development opportunities to a robust benefits package. Our culture is just one reason why many of our leaders started as servers, managers, and line cooks, and have grown Legendary careers with us. Here's a taste of what we offer: Best-in-class benefits including medical, dental, vision, and 100% paid maternity leave Generous time off including vacation, parental, donor, and bereavement leave Wellness perks like on-site personal trainers, massages, a full gym, and a registered nurse Convenience services like car detailing, dry cleaning, and even spray tans Financial support with 401(k), tuition reimbursement, stock units, and holiday bonuses Delicious perks from Willie's Joynt—our full-service café serving up legendary meals Support Center employees who meet benefit eligibility receive a comprehensive total rewards package starting the first day of the month after 31 days of employment. This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.