Wolters Kluwer is seeking a motivated and talented Lead AppOps Engineer to join our dynamic team. This role is ideal for an individual with hands-on experience in application operations, production support, and cloud-platform application management within a mature engineering environment. As a Lead AppOps Engineer, you will play a crucial role in ensuring the stability, reliability, availability, and operational excellence of our enterprise applications. In this role, your primary responsibility will be managing the end-to-end operational lifecycle of critical applications. You will work closely with engineering teams, Cloud Operations, Security, Compliance, and other key partners to ensure smooth application deployments, reliable production operation, robust monitoring, and proactive issue prevention. While DevSecOps engineering and CI/CD pipeline development remain important components of the ecosystem, this role places greater emphasis on application runtime health, operational workflows, incident management, release readiness, and environment reliability. You will be involved in a wide range of application-centric operational tasks, including monitoring application health, performance optimization, managing incidents and escalations, coordinating releases, and ensuring proper alerting, logging, and observability. Your foundational understanding of application behavior, platform dependencies, and production operations will be critical as you help implement operational best practices and optimize runbook-driven workflows. You will also collaborate with senior engineers and architects to maintain strong application performance and platform resiliency. As a Lead AppOps Engineer, you will be expected to actively participate in operational reviews, root cause analysis, change management, and continuous improvement of application support processes. You will work on initiatives that require attention to detail, strong analytical thinking, and a commitment to operational quality. Your ability to collaborate effectively, communicate clearly with cross-functional teams, and partner with stakeholders will be essential to delivering reliable and high-quality application services. This position offers a fantastic opportunity for growth and career development within a supportive, modern, and innovative environment. You will have the chance to work with enterprise-scale applications, modern observability tools, and cloud platforms while supporting a high-performing team. If you are passionate about application operations, reliability, and service excellence, we encourage you to apply and join our team at Wolters Kluwer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Own production reliability for critical applications; define and track SLOs, error budgets, and capacity/performance baselines. Lead major incident response, drive clear business/technical communications, and ensure data-driven root cause analysis with preventative actions.

Direct release and change operations:

assess risk, enforce readiness gates, validate post-deployment health, and improve change success rate.

Architect operational observability:

design dashboards, alert strategies, log/trace pipelines, and runbook automation for rapid diagnosis and recovery. Establish and continuously improve operational standards, guardrails, and runbooks; automate repetitive tasks to reduce toil. Partner with engineering on resiliency patterns (circuit breakers, bulkheads, graceful degradation, retries) and performance tuning. Plan and execute capacity management, scaling strategies, and DR/BCP readiness, including failover testing and scenario exercises.

Champion security-by-default in operations:

secrets hygiene, patch/vulnerability remediation, certificate/DNS management, least-privilege access. Mentor AppOps engineers; provide technical guidance, code/review for automation, and develop on-call excellence. Drive service reviews with stakeholders; publish operational KPIs (MTTR, change success rate, incident rate) and lead continuous improvement roadmaps.

Application Runtime Management:

Monitor application health, availability, and performance across environments; proactively identify issues and optimize application behavior.

Incident & Problem Management:

Triage, investigate, and resolve production incidents; participate in root cause analysis and drive long-term fixes.

Release & Deployment Operations:

Coordinate and execute application deployments, ensure release readiness, validate post-deployment health, and collaborate with engineering teams for smooth rollouts.

Environment & Configuration Management:

Maintain application environments, configuration baselines, secrets, access controls, and platform dependencies, ensuring consistency and compliance.

Monitoring, Logging & Observability:

Implement and maintain dashboards, alerts, and log pipelines using enterprise observability tools to ensure system transparency and rapid diagnosis.

Operational Automation:

Develop and enhance runbooks, automate repeatable workflows, reduce manual toil, and improve operational efficiency.

SLA, SLO, and Reliability Improvements:

Track key reliability metrics, enforce operational standards, and drive continuous optimization to meet or exceed service commitments.

Change Management:

Support change reviews, evaluate operational risks, ensure compliance with WK change processes, and validate operational readiness for all changes.

Security & Compliance Alignment:

Ensure adherence to security standards, support vulnerability remediation efforts, and maintain compliance with organizational policies. Cross‑

Functional Collaboration:

Partner with Engineering, CloudOps, Security, Compliance, and other teams to resolve issues, improve service quality, and enhance application resilience.

OTHER DUTIES

Performs other duties as assigned by management. On call rotation responsibilities with the Service Delivery and Operations Team Requirements Technical Requirements Advanced expertise in operating applications on Azure and/or AWS, including networking, load balancers, DNS, certificates, storage, and messaging services. Strong knowledge of application operations in cloud environments (Azure/AWS). Hands-on with observability stacks (Datadog, Grafana/Prometheus, ELK/OpenSearch, Open Telemetry) and alert engineering. Experience with incident management, RCA, and operational troubleshooting. Strong practical understanding of CI/CD concepts and collaboration with release teams; experience validating releases in lower/production environments.

Familiarity with infrastructure components:

load balancers, storage networking, DNS and certificates. Proficiency in automation and scripting (PowerShell, Bash, Python) to build runbooks, health checks, and remediation workflows. Experience with deployment strategies (blue/green, rolling, canary) and traffic management.

Security and compliance in operations:

vulnerability remediation, secrets and key management, audit readiness. Ability to interpret logs, metrics, traces, and performance data. Experience managing multi-environment application lifecycles (Dev, QA, UAT, Prod). Infrastructure as Code (IaC): Terraform (modules, workspaces), Azure ARM/Bicep or AWS CloudFormation; policy-as-code and environment drift detection. Functional Requirements Ability to ensure 24x7 application reliability and operational excellence. Manage end-to-end application lifecycle including deployments, configurations, and environment health. Collaborate with engineering, CloudOps, and Security teams to ensure smooth operations. Own operational KPIs such as uptime, MTTR, change success rate, and SLA/SLO adherence. Perform release coordination, deployment validation, and post-release monitoring. Lead incident response, communication, and escalation handling. Participate in change management and risk assessments for all application changes. Maintain runbooks, SOPs, and operational documentation. Drive continuous improvement for operational workflows and process maturity. Support audit, compliance, and security requirements for applications. Job Experience 8-10 Years Qualifications Bachelor's degree in computer science, Information Systems, or a related field.

Vendor certifications preferred:

Azure Administrator/Architect or AWS SysOps/DevOps Professional; ITIL Foundation (or higher). Terraform Associate/Professional (or equivalent IaC certification) preferred; SRE Foundation a plus. Proven experience leading incident response, conducting RCAs, and implementing preventative controls. Excellent communication, stakeholder management, and mentoring skills in global, fast-paced environments. Strong understanding of Software Engineering Principals Industry recognized Kubernetes Certification.

Thought Leadership and Soft skills:

Strong ownership mindset with a bias for automation, measurement, and continuous improvement. Ability to translate technical risks and trade-offs into business language for decision-makers. #LI-Hybrid Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$118,300.00 - $207,400.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We're innovators with impact. We provide expert software and information solutions that the world's leading professionals rely on, in the moments that matter most. You'll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce - one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you'll feel valued for your contributions, and you'll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan's Top Places to Work for

Employee Wellbeing:

Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America's Best Large Employers 2026 and America's Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America's Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Wolters Kluwer ("we" or "us") wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.