About the teamThe Associate Specialist, Desktop Systems supports day-to-day end-user computing by maintaining workstations, peripherals, and standard software, resolving routine technical issues, and completing well-defined service requests under close supervision. This role focuses on delivering reliable, high-quality desktop support so Zillow employees can work productively and securely.

About the role

• Respond to and resolve routine desktop support requests for hardware, operating systems, and standard applications, escalating non-routine issues as needed
• Configure, deploy, and decommission laptops, desktops, and peripherals by following established imaging, setup, and security procedures
• Perform basic troubleshooting for network connectivity, printing, and account access issues, documenting steps taken and outcomes in the ticketing system
• Complete well-defined maintenance tasks such as software installs, updates, and basic device checks in line with standard operating procedures
• Maintain accurate asset and configuration information for end-user devices to support inventory tracking and lifecycle management.
• This role requires working Eastern Time (ET) hours.

This role has been categorized as a Remote position. \