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Java & API Application Support Engineer - AMS
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Kyndryl
Romeoville, IL (In Person)
Full-Time
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Job Description
Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role1. Incident and Request Management within the AMS EnvironmentAnalyze, diagnose, and resolve technical incidents related to Java applications, ensuring service stability and availability.
Address functional and technical requests, assessing their impact on the application ecosystem and proposing solutions aligned with the operational model.
Provide support for components involving JSP, Java 1.4/1.8, C, Axis, Scheduler, HTML, JavaScript, as well as related libraries and services.
Verify the correct flow of information between applications, databases, and external services, identifying deviations and coordinating corrective actions.
Manage tickets in accordance with defined standards for priority, impact, and response times.2. Technical Analysis and Process ValidationReview, analyze, and validate the technical behavior of applications, ensuring proper execution of processes, integrations, and system dependencies.
Validate synchronous and asynchronous integration flows, verifying mappings, constraints, exception handling, and expected end‑to‑end behavior.
Identify root causes of issues across applications, integrations, databases, or related infrastructure components.
Document findings, implemented solutions, and technical recommendations, ensuring traceability and operational consistency.3. Technical Coordination within the Development EcosystemCollaborate with development teams to manage fixes, adjustments, or technical enhancements resulting from incidents or requests.
Coordinate activities with database administrators, infrastructure, networking, or security teams when technical interdependencies exist.
Work with version‑control tools such as Git and Bitbucket for code review, traceability, and change validation.
Follow up on technical analysis activities to ensure proper implementation and closure. 4. Documentation and Operational ComplianceMaintain updated technical documentation, including configurations, critical functions, integration flows, operating procedures, and support evidence.
Prepare information required for internal audits, reviews, or continuous improvement processes.
Record best practices, recurring solutions, and technical criteria to strengthen team knowledge and support maturity.5. Support for Testing, Changes, and ReleasesParticipate in functional and technical testing (SIT/UAT) to validate changes, corrections, and new functionalities.
Validate deliverables before deployment to production, ensuring both technical and functional compliance.
Provide support during post‑release stabilization, monitoring performance, logs, and overall service behavior.6. Continuous Improvement within the AMS ServiceIdentify opportunities to optimize applications, technical components, integration flows, or operational processes.
Propose improvements to enhance performance, maintainability, security, traceability, and user experience.
Contribute to initiatives aimed at strengthening the support model, automating tasks, and increasing service value.
Who You AreEvery position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Descripción de puesto adicionalDescripción de puesto adicionalYou're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Knowledge and SkillsBachelor's degree in Systems Engineering, Computer Science, Information Technology, or a related field4+ years of experience in technical support and/or development using Java technologiesProven experience in:
User supportProduction supportApplication maintenanceAMS environmentsAvailability for rotating shifts and after‑hours support, including 24/7 service modelsResults‑oriented mindset, strong self‑management, and focus on continuous improvement
The Role1. Incident and Request Management within the AMS EnvironmentAnalyze, diagnose, and resolve technical incidents related to Java applications, ensuring service stability and availability.
Address functional and technical requests, assessing their impact on the application ecosystem and proposing solutions aligned with the operational model.
Provide support for components involving JSP, Java 1.4/1.8, C, Axis, Scheduler, HTML, JavaScript, as well as related libraries and services.
Verify the correct flow of information between applications, databases, and external services, identifying deviations and coordinating corrective actions.
Manage tickets in accordance with defined standards for priority, impact, and response times.2. Technical Analysis and Process ValidationReview, analyze, and validate the technical behavior of applications, ensuring proper execution of processes, integrations, and system dependencies.
Validate synchronous and asynchronous integration flows, verifying mappings, constraints, exception handling, and expected end‑to‑end behavior.
Identify root causes of issues across applications, integrations, databases, or related infrastructure components.
Document findings, implemented solutions, and technical recommendations, ensuring traceability and operational consistency.3. Technical Coordination within the Development EcosystemCollaborate with development teams to manage fixes, adjustments, or technical enhancements resulting from incidents or requests.
Coordinate activities with database administrators, infrastructure, networking, or security teams when technical interdependencies exist.
Work with version‑control tools such as Git and Bitbucket for code review, traceability, and change validation.
Follow up on technical analysis activities to ensure proper implementation and closure. 4. Documentation and Operational ComplianceMaintain updated technical documentation, including configurations, critical functions, integration flows, operating procedures, and support evidence.
Prepare information required for internal audits, reviews, or continuous improvement processes.
Record best practices, recurring solutions, and technical criteria to strengthen team knowledge and support maturity.5. Support for Testing, Changes, and ReleasesParticipate in functional and technical testing (SIT/UAT) to validate changes, corrections, and new functionalities.
Validate deliverables before deployment to production, ensuring both technical and functional compliance.
Provide support during post‑release stabilization, monitoring performance, logs, and overall service behavior.6. Continuous Improvement within the AMS ServiceIdentify opportunities to optimize applications, technical components, integration flows, or operational processes.
Propose improvements to enhance performance, maintainability, security, traceability, and user experience.
Contribute to initiatives aimed at strengthening the support model, automating tasks, and increasing service value.
Who You AreEvery position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Descripción de puesto adicionalDescripción de puesto adicionalYou're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Knowledge and SkillsBachelor's degree in Systems Engineering, Computer Science, Information Technology, or a related field4+ years of experience in technical support and/or development using Java technologiesProven experience in:
User supportProduction supportApplication maintenanceAMS environmentsAvailability for rotating shifts and after‑hours support, including 24/7 service modelsResults‑oriented mindset, strong self‑management, and focus on continuous improvement