Sr. Client Support Engineer

Client Support Engineer Compensation:

 DOE Acts as a support arm for all corporate infrastructure support and application teams. Follows all required policies and established corporate standards. Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Analyzes and resolves assigned incident and request tickets; documents problem resolution and communicates impact to internal customers; identifies, documents, and escalates issues to other support functions. • Utilizes our current ITSM tool and intake methods to document and record all IT issues and activities. • Assists in supporting meetings at assigned location from an audio/visual/computing standpoint. • Assists in the deployment of technical solutions (e.g. Scheduling, testing, installation, user training, onboarding, etc.) and documentation. • Installs and configures hardware and software both in person and remotely; utilizes USF best practices and follows policy in installation and configuration of hardware and software. • Manages change activities for all employee technical events (e.g. equipment setup, installation and removal, and basic user training as required with respect to new hires, terminations, position changes, etc.) • Partners with the distribution center Operations team during peak shipping hours with technical equipment returns and repairs (RMA), printer maintenance, etc. • Assists in inventory tracking of IT assets; manages stock of essential spare parts and equipment as required. • Facilitates vendor repair and maintenance activities (e.g. scheduling and coordinating onsite work, directing vendor to equipment location, verifying required functionality upon repair, etc. • Other duties as assigned by manager

SUPERVISION

• N/A - there are no direct reports

RELATIONSHIPS

•

Internal:

All end-users onsite and virtually through IT Shared Services •

External:

IT Vendors interacting with laptops, alarms, badging systems, various video displays, conferencing room equipment, printers, UPS, network equipment etc.

MINIMUM QUALIFICATIONS

• Minimum of 2 years of knowledge in the technologies used within

IT Area:

o Windows Desktop environment configuration and troubleshooting o Desktop troubleshooting skills o PC Hardware build and configuration skills o General knowledge of handheld devices (Smartphones, iPads, Android tablets) o General knowledge of all Microsoft Office applications

EDUCATION

• Bachelors preferred but not required

CERTIFICATIONS/TRAINING

•

N/A LICENSES

•

N/A PREFERRED QUALIFICATIONS

• A+ or any Microsoft certification is preferred •

WLAN Technologies:

Wireless concepts •

LAN Technologies:

TCP/IP, Ethernet switching, VLAN concepts, Routing concepts, Web filtering concepts • Network troubleshooting skills • Active Directory and related support tools. This includes basic OU rights and administration. • Server operating systems: Windows modern and legacy •

DHCP, DNS, WINS, TCP/IP

networking • Third Party Software - Altiris, Symantec Endpoint Protection, BigFix, VPN, FortiClient, VDI • Report distribution using USF approved technologies • Moves, Adds and changes with regard to telecom wiring and devices • Audio visual experience with Enterprise Video Endpoints as well as We look forward to reviewing your application. We encourage everyone to apply - even if every box isn’t checked for what you are looking for or what is required.

PDSINC, LLC

is an Equal Opportunity Employer.