Duties and Responsibilities:

Customer Service and Support:

Delivering excellent customer service by responding to requests in person, on the phone, or via email in a timely, polite, and professional manner. Working on a team of IT professionals supporting the instructional, research, or administrative customers of the Grainger College of Engineering. Working with units, teams, and individuals to provide the unique technological needs for their instructional, research, and administrative technology environment. Working to build relationships with customer community by proactively communicating relevant information and discussing their needs, initiatives, and service levels through periodic meetings. Working to resolve customer satisfaction issues.

System and Network Support:

Assisting in planning, research, purchasing, and installation of IT systems and products (hardware/software deployment). Analyzing functional and performance issues associated with use of technology, collaborate with peers on possible solutions and implement corrective actions in a timely manner. Consulting with customers on installation and use of software applications, including interfaces with network connections and optimizing systems for best performance. Providing customer assistance with network connectivity, administer and audit local building networks, manage DNS and DHCP for departmental networks. Advising and assist in the use of varied computing and communications technology. Providing hardware quotes for purchasing and consultation.

Organizational Support:

Interacting with various teams within Engineering IT Shared Services to ensure outstanding service delivery to customers. As needed, supervising student/hourly employees, including the assignment of tasks, performance management, etc.; may also serve as a mentor/coach to junior staff. Implementing centralized services where practical and align them to the unique needs of unit or customers. Working within cross-functional teams, with limited authority for final decision making.

Project and Task Delivery:

Managing projects at the divisional or team level and drive deliverables and results by designated deadlines. Completing individual projects and tasks assigned by supervisor on time with quality. Other Duties as

Assigned Minimum Qualifications:

High school diploma or equivalent. Four (4) years of work experience in IT‐related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field. College coursework that includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months) Associate's Degree (60 semester hours) equals eighteen months (18 months) 90 semester hours equals two (2) years (24 months) Bachelor's Degree (120 semester hours) equals three (3) years. Experience working in a customer service environment. Experience in workstation management on Windows, Macintosh, or Linux environment. Experience in the administering of Microsoft Active Directory, LDAP, or other directory services.

Preferred Qualifications:

Experience in technology at an institution of higher education or equivalent. Experience scripting or programing in at least one format or language.

Knowledge, Skills and Abilities:

Proficiency in workstation management on Windows, Macintosh, or Linux environment. Ability to diagnose network problems and maintain network security. Knowledge of essential network services (DNS, DHCP, VoIP, and/or VPNs). Familiarity with technology tools to optimize delivery of IT services, such as endpoint management, system imaging, or centralized configuration solutions. Knowledge of the systems and operations used within the areas and departments of responsibility. Knowledge of networking services and network connectivity methods. Excellent customer service skills. Ability to communicate effectively with others. Ability to contribute strongly to cross-functional groups assigned to tasks or project work. Ability to oversee and coordinate activities of user groups. Ability to effectively communicate and professionally interact with all staff levels and customer groups. Ability to identify and resolve technical problems. Ability to demonstrate fundamental knowledge of effective troubleshooting methodologies. Knowledge in the application of IT security concepts. Knowledge of two or more common operating system platforms. Knowledge using Microsoft Active Directory, LDAP, or other directory services.

APPOINTMENT INFORMATION

This is a full-time Civil Service Information Technology Technical Associate position appointed on a 12-month service basis. The expected start date is as soon as possible after the closing date. The budgeted salary range for this position is $57,700 - $65,600. Salary is competitive and commensurate with qualifications and experience, while also considering internal equity. This position is primarily on-site, at the University of Illinois Urbana-Champaign campus, with the potential to do some hybrid work as needed per the University's Workplace Flexibility policy. This position is not eligible for any type of sponsorship for work authorization. For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.

APPLICATION PROCEDURES AND DEADLINE INFORMATION

Applications must be received by 6:00 pm (CST) on August 19, 2026. Apply for this position using the Apply Now button at the top or bottom of this posting. Please upload your cover letter, resume, and names/contact information for three references. In order to be considered as a transfer candidate, you must apply for this position.

Applications not submitted through https:

//jobs.illinois.edu will not be considered. For further information about this specific position, please contact Kelsey Marr at krok2@illinois.edu. For questions regarding the application process, please contact 217-333-2137. At the University of Illinois Urbana-Champaign — the state's flagship public university and one of the world's leading research institutions — every staff member helps shape what's next. Founded in 1867, Illinois is home to a vibrant community of 59,000 students from all 50 states and 129 countries, supported by 15 colleges and instructional units, more than 20 research institutes, and one of the most comprehensive student service ecosystems in the nation. Whether you're empowering first-generation students, fueling breakthrough innovation, or strengthening communities across Illinois and beyond, your work here has a far-reaching and deeply meaningful impact. The university offers a highly competitive benefits package designed to support your well-being, growth, and financial security. Join a top 10 public university that has launched over 330 startups and continues to redefine excellence — where the Illinois Value Proposition ensures that your contributions are recognized, your potential is nurtured, and your career can thrive. Champaign-Urbana Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person. This position is intended to be eligible for benefits. This includes health, dental, vision, life insurance, a retirement plan, paid time off, and tuition waivers for employees and dependents. The University of Illinois must also comply with applicable federal export control laws and regulations and, as such, reserves the right to employ restricted party screening procedures for applicants. The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify. Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.

Requisition ID :

1037247

Job Category :

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