Information Technology Specialist

Information Technology Specialist

WARRANT TECHNOLOGIES - 3.0

Bloomington, IN Job Details 19 hours ago Qualifications Endpoint Security Document compliance management CMMC IT user and group management Procedural guides IT asset management Technical documentation IT system monitoring Vendor coordination IT security awareness training implementation Mid-level IT compliance audits Incident Escalation Printer (troubleshooting support) User training (technical support) Security compliance frameworks implementation Records management Patch management Cloud service support Desktop (troubleshooting support) Software asset management Investigation evidence collection Computer management CompTIA Network+ Customer support ticket management Data access controls implementation Vendor relationship management Organizational skills Technical writing Technical customer support for office equipment

Full Job Description Description:

We are seeking a dependable and security-focused IT Support professional to support daily IT operations and Cybersecurity Maturity Model Certification (CMMC) compliance efforts for a small government contracting company. This role will support end users, maintain secure systems, help manage documentation and evidence for compliance activities, and coordinate with internal leadership and external IT/CMMC partners as needed. The ideal candidate is hands-on, organized, customer-service oriented, and comfortable working in a regulated environment supporting Department of Defense (DoD) contract requirements. Key Responsibilities Provide day-to-day technical support for employees including hardware, software, printer, connectivity, and account issues Support Microsoft 365 administration including user accounts, MFA, permissions, and basic security settings Assist with onboarding/offboarding activities including account provisioning, equipment setup, and access management Maintain inventory of company IT assets and software licenses Support cybersecurity and compliance initiatives related to

CMMC/NIST SP 800-171

requirements Assist in maintaining and organizing compliance documentation, SOPs, policies, evidence, and training records Coordinate with external Managed Service Providers (MSPs), cybersecurity vendors, and consultants Help monitor patching, antivirus, backups, vulnerability remediation, and security alerts Participate in internal audits, mock assessments, and evidence collection activities Support secure handling of Controlled Unclassified Information (CUI) and Federal Contract Information (FCI) Document technical procedures and maintain accurate records of support activities Assist with employee cybersecurity awareness and training efforts Escalate complex technical or security issues appropriately

Requirements:

Preferred Qualifications 2+ years of IT support, help desk, system administration, or MSP experience Experience supporting Microsoft 365 environments Familiarity with

CMMC, NIST SP

800-171, DFARS, or government contracting environments preferred Understanding of basic networking, firewalls, endpoint protection, backups, and access controls Experience working with ticketing systems and IT documentation Strong troubleshooting and organizational skills Ability to communicate technical information clearly to non-technical users Ability to manage multiple priorities in a small business environment U.S. Citizenship preferred due to government contract requirements Preferred Certifications CompTIA A+, Network+, or Security+ Microsoft 365 Fundamentals or Administrator certifications Any cybersecurity or compliance-related certifications are a plus