TECHNICAL SUPPORT SPECIALIST (CALL CENTER)

Position Summary The Technical Support Specialist is responsible for providing technical troubleshooting support by phone to internal users and/or external customers. This role troubleshoots ASA product issues, ensuring timely resolution and a high level of customer satisfaction. The ideal candidate is detail-oriented, customer-focused, and comfortable working in a fast-paced environment. Key Responsibilities Respond to technical support requests via phone, email, chat, or ticketing system Diagnose and troubleshoot hardware, software, system issues with product Provide step-by-step guidance to users to resolve technical problems Document issues, resolutions, and processes Follow up with users to ensure issues are fully resolved Qualifications 1-3 years of customer service troubleshooting support. Strong problem-solving and analytical skills Excellent communication and customer service skills Ability to explain technical concepts to non-technical users Strong organizational and time management skills Ability to prioritize and manage multiple tasks Electronics interest and/or experience a plus Work Environment & Physical Requirements Primarily office environment May require occasional lifting of equipment (up to 25 lbs) May require after-hours or on-call support depending on business needs Compensation & Benefits Competitive salary based on experience Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Professional development opportunities