IT Technician

Tom Wood Automotive Group Tom Wood is seeking an IT Support Specialist to support multiple dealership locations. This role provides Tier 1 and Tier 2 support with growth exposure into network infrastructure and SD-WAN operations. This is an excellent opportunity for a technician who wants to strengthen cloud identity skills while developing hands-on infrastructure experience. What You'll Do Support Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint) Manage user accounts in Microsoft Entra ID Troubleshoot Outlook, MFA, Conditional Access, and access issues Support Duo MFA (DUOEntra group management) Provision and deprovision users following structured onboarding and termination processes Deploy and support Intune-managed devices Support RingCentral and Zoom Phone Assist with site connectivity troubleshooting and SD-WAN validation Participate in structured escalation and incident management processes Environment Cloud-only Microsoft 365 / Entra ID Duo MFA enforcement Intune-managed endpoints FortiGate firewalls Cisco, Adtran, and Fortinet switching infrastructure Multi-location dealership network

Qualifications Required:

CompTIA A+ certification (current or obtained within 6 months of hire) Experience supporting Microsoft 365 Understanding of identity lifecycle management Strong troubleshooting and documentation skills Experience with MFA and access control concepts

Preferred:

Knowledge of FortiGate firewalls Experience with Cisco, Adtran, or Fortinet switches Interest in network infrastructure support Why Work Here? At Tom Wood Group, you're more than an employee—you're a part of a family-owned company that has been serving communities for over 50 years. We believe in investing in our people through training, career development, and advancement opportunities. Our team thrives on collaboration, integrity, and a sincere desire to help others, and we're passionate about creating an environment where you can grow both personally and professionally. What Makes Us Different? A company built on core values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity Opportunities to advance across multiple industries and locations A culture that values your contributions and celebrates success Comprehensive benefits designed to support you and your family What We Offer Paid Time Off & Vacation Paid Holidays Medical, Dental & Vision Coverage 401(k) with Company Match Life & Disability Insurance Professional Training & Career Development Tuition Reimbursement Service Awards Opportunities for Advancement Our Core Values Humbly Confident | Passionately Driven | Sincere Desire to Help Others |

Uncompromising Integrity Employment Requirements:

All offers are contingent upon passing a background check, motor vehicle record review, social security verification, and drug screening. Tom Wood Group is an Equal Opportunity Employer.