IT Support Specialist

ADAMS REMCO - 3.4

South Bend, IN Job Details Full-time $50,000 - $75,000 a year 5 hours ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Qualifications Google Workspace Customer communication Customer relationship building In-person customer service Wireless network configuration Windows Printer (troubleshooting support) Software installation Network infrastructure Driver's License Email configuration (technical support) Cloud service support Computer hardware Desktop (troubleshooting support) Customer relationship management WAN Networking equipment (troubleshooting support) Technical customer support for office equipment macOS Network security appliance implementation Windows Server administration Desktop administration Peripheral hardware support Full Job Description Adams Remco is looking for a qualified candidate to fill a position to provide IT service and support for their client base. Candidate must be willing to travel to client base in Indiana and Michigan areas to provide services. Candidate will provide support to a variety of clients, industries, systems, setups, applications, and situations. Candidate must have experience with the required list of qualifications as well as excellent communication, problem solving and customer relation skills. Candidate will need to be self-motivated, work well independently as well as within a team and have a willingness to learn. Responsibilities Provide technical support to end-users, addressing software troubleshooting and computer management issues. Assist with desktop support, including installation and configuration of hardware and software. Manage and troubleshoot network connectivity issues, including VPN and firewall configurations. Maintain accurate documentation of support requests and resolutions. Collaborate with team members to enhance customer support and improve IT services.

Job Qualifications:

At least 3-5 years relevant experience Industry certifications a plus Can work and relate well with customers/co-workers Aptitude for customer support Valid driver's license Reliable vehicle

Necessary Abilities:

Strong diagnostic and problem-solving skills Windows desktop installation and troubleshooting Windows server installation and troubleshooting Microsoft 365 administration Google Workspace administration Routers/Firewalls Wi-Fi setup and troubleshooting LAN/WAN installation and troubleshooting MFP printing and scanning setup Documentation of work Cat5/6 wiring a plus Mac OS experience a plus Work well both independently and within a team Keep abreast of new technologies

Schedule:

Monday to Friday 8:00am to 5:00pm On-site, Non-remote Pay based on experince

Job Type:

Full-time Pay:

$50,000.00 - $75,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Paid time off Vision insurance

Work Location:

In person