Level 1 IT Support Specialist

We are looking for ... Level 1 IT Support Specialist [Job Details] DynaGrid is hiring a full-time Level 1 IT Support Specialist to provide frontline technical support onsite at Cobalt Civil in Winchester, IN, with remote support for the broader DynaGrid organization. This is a hands-on, execution-focused role for someone who enjoys solving day-to-day technical problems, keeping users productive, and maintaining clean documentation. The position does not include infrastructure design or advanced systems administration — those responsibilities sit with the IT leadership team Responsibilities Core Responsibilities Provide Tier 1 helpdesk support via phone, email, and ticketing system — password resets, MFA, account unlocks, printer issues, and basic connectivity troubleshooting. Deliver onsite technology support at the Cobalt Civil office in Winchester, IN, including hardware, peripherals, printers, and conference room AV. Image, deploy, and configure Windows 11 laptops and desktops per documented build procedures (BitLocker, PDQ, baseline applications). Handle user account lifecycle tasks in

Entra ID and Active Directory:

new hire setup, terminations, password resets, MFA, group membership, and shared mailboxes. Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive. Enroll and manage mobile devices in MDM/EMM (iOS and Android) and assist with company phone provisioning. Perform basic network troubleshooting (Wi-Fi, VPN, connectivity, ISP coordination) and escalate persistent issues.

Maintain accurate asset inventory:

peripherals, licenses, spare equipment; flag low stock and end-of-life hardware. Assist with patching, Windows updates, and PDQ deployments to verify endpoint compliance. Log and document 100% of tickets; escalate appropriately with detailed troubleshooting notes and reproduction steps. Document procedures, fixes, and office-specific runbooks in SharePoint to grow a self-service knowledge base. Assist with IT inventory audits, equipment returns, and onsite vendor escort as needed. Qualifications Familiarity with Entra ID / Active Directory user administration. Experience with PDQ Deploy or similar patch management tools. Experience with MDM/EMM platforms for iOS and Android. Exposure to BitLocker, SharePoint, and OneDrive administration. CompTIA A+, Network+, or Microsoft 365 certifications. About DynaGrid DynaGrid Construction Group is a growing organization with multiple operating subsidiaries, including Cobalt Civil in Winchester, IN. Our IT team supports DynaGrid and its affiliated companies with a modern Microsoft-centered stack (Windows 11, Microsoft 365, Entra ID, Active Directory, PDQ, SharePoint). This role is an opportunity to join a lean, capable IT team where good work is visible and good documentation is valued.