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T
TEKsystems
It Support Technician
Entry-Level JobVerifiedNo experience needed
Career Insights for Technical Support Engineer / Analyst
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$57,601 / year median in the U.S.
-9% projected decline
Job Description
Description Job Description Seeking a Level 2 Onsite Support Technician based in the Norwalk, CT area who can travel to nearby client locations as needed, including Trumbull, Stamford, and Danbury. That will serve as the primary onsite technical resource for one of our small healthcare clients. The ideal candidate is an outgoing, customer‑focused, and solutions‑driven technician who feels comfortable supporting users in person across all levels of the organization. This is starting as a 6 month contract with potential extension/hire afterwards. You will own the day‑to‑day onsite support experience while maintaining strong alignment with the Service Delivery Manager. This role requires someone who is proactive, personable, and highly effective at troubleshooting. Skills Desktop, Windows 10, Support, Router, Troubleshooting, Firewall, Infrastructure, Network engineering, Technical support, Switches, Customer service, Hardware, Wan, Help desk support, Help desk, Network infrastructure, virtualization, vmware Top Skills Details Desktop,Windows 10,Support,Router,Troubleshooting,Firewall,Infrastructure,Network engineering,Technical support,Switches,Customer service,Hardware,Wan,Help desk support,Help desk,Network infrastructure,virtualization,vmware Additional Skills & Qualifications
- Preferred certifications: A+, Network +, Windows Desktop
- Preferred work experience: Managed Service Provider or consulting environment
- Preferred systems experience: ConnectWise, Automate Control and Manage Strong critical and analytical problem-solving skills
- Excellent verbal and written communication
- Exceptional attention to detail and highly organized
- Comfortable multi-tasking
- Comfortable with being CompassMSP representative while onsite with clients
- Require a valid driver's license Experience Level Entry Level Job Type & Location This is a Contract to Hire position based out of Norwalk, CT.
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Norwalk,CT.
San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.Benefits
- Paid Time Off (PTO)
- Sick Leave
- 401(k) Plans
- Other Retirement and Savings