OnPoint Computer Solutions is a Las Cruces-based IT services firm providing exceptional network and computer support to businesses in the surrounding areas. We are currently seeking a highly motivated, service driven individual to join our team of professionals in providing first-class IT support services to our growing list of satisfied clients. The role The Tier 2 Support Specialist possesses strong communication skills and a passion for providing exceptional customer service, and is able to resolve advanced incidents and requests. The Tier 2 Support Specialist assists in the setup, configuration and troubleshooting of client network infrastructure and system security. Responsibilities Providing Tier 2 support for service tickets including: Remote and onsite desktop support for client end users Troubleshooting advanced user issues such as software errors, network connectivity problems, etc. Install and configure software Conduct the design and implementation of systems, software, and networks for clients Configuring, installing and troubleshooting servers, firewalls, routers, switches, etc. Document client environments Document processes and procedures Take ownership of assigned tickets to completion Miscellaneous job-related duties as assigned Coordination of service via phone, email, ticketing and project portals Required knowledge and skills Knowledge and experience with Microsoft Server and PC products at a high level Microsoft Active Directory Server and workstation patching Knowledge and experience with advanced networking principles, such as VLANs, Routing, DNS, DHCP, Subnetting, etc. PowerShell scripting proficiency Network security concepts and best practices Exceptional critical thinking skills Ability to adapt and learn quickly Ability and desire to develop relationships with clients and internal staff Mastery of the English language, use of proper grammar, style, and spelling in written and verbal communications Able to multi-task efficiently Precise and accurate execution of tasks in a timely manner Create and follow support processes Schedule 8:30am - 5:30pm Monday - Friday Location This is an onsite position in Las Cruces, NM.

Job Type:

Full-time Pay:

$50,000.00 - $55,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Schedule:

Monday to

Friday Work Location:

In person