Help Desk and Software Application Assistant

Help Desk and Software Application Assistant Andover, KS Job Details 1 day ago Benefits Paid holidays Qualifications Live chat Technology purchasing Employee onboarding Budget management Phone communication Process optimization Budget control Process improvement Executive administrative support Purchase order management Personnel records management Database administration Human resources Trade school Systems & applications support Equipment inventory management Software training Communication skills Entry level Time management Client interaction via phone calls

Full Job Description JobID:

1718

Position Type:

Technology/Application Specialist Date Posted:

3/24/2026

Location:

Support Services -

Technology Purpose:

To provide support to the Director of Technology, provide application support, and help desk support to users across the district. Coordinate activities within the office and throughout the district.

Qualifications:

College degree or equivalent from a two-year college or technical school (preferred) Detail-oriented Ability to work in a positive, flexible team environment with a variety of people Knowledge of human resource management Demonstrate time management and organizational skills Demonstrate excellent interpersonal team building, written, verbal, and listening communication skills Demonstrates the ability to provide quality customer service and technology support Strong troubleshooting skills Ability to learn and work with databases and applications Maintain a high level of customer service Monitor and respond quickly to incoming requests relate to IT issues Ability to respond to customers via chat, email, phone, or video Ability to remain calm and friendly with frustrated users Able to walk users through technical processes Ability to analyze processes and recommend process improvements

Supervisor:

Director of Technology Date:

March 2026

Performance Responsibilities:

Provide technical phone and email support for the technology department. Send out district-wide Help Desk communications. Serve as the liaison with the district office and school administration as needed. Assist with ordering equipment and supplies. Assist with communication with building product support technicians.. Provides support for director of technology; budgets, correspondence, purchase orders, scheduling, ordering supplies, miscellaneous billings, etc Receive new hardware, software, and related supplies Provide inventory control for supplies and hardware Stock, dispense, and bill supplies and all technology purchases Create and process POs and purchases for the technology department as needed or requested with approval from the supervisor. Manage access to and help prioritize activities for the Technology Director. Assist with new staff/employee orientation. Maintain personnel information, including time records, sick leave, vacation, and holiday pay. Assist in managing department budgets. Assist with PowerSchool and serve as a backup resource, and be able to train end users when needed. Help maintain or manage databases, applications, and specific district tools (ClassLink) Perform other duties as assigned.

Physical Requirements/Environmental Conditions:

Physical and emotional ability and dexterity to perform required work and move about as needed in an office work environment Prolonged periods of sitting Occasional lifting up to 25 lbs

Evaluation:

In accordance with Kansas Statutes and Board of Education Policy.

FLSA Status:

Non-exempt