A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
Help Desk Technician (Tier 1 Support) 2.6 2.6 out of 5 stars Augusta, KS 67010 Full-time D-J Engineering 34 reviews Full-time D-J Engineering, Inc. is a premier manufacturer specializing in complex machine parts, composites, sheet metal fabrication, and large assemblies for the aerospace and defense industries. We also operate an
FAA/EASA
Certified Repair Station offering top-tier MRO services for aircraft components. Located in Augusta, KS, D-J Engineering is known for its innovative techniques, cutting-edge equipment, and exceptional people—all working together to ensure the highest quality standards! Role Description & Career Growth While our technical infrastructure is extensive—supporting all file, email, phone, security, and ERP servers for over 200 users across multiple branches— you do not need a formal college degree to excel here. We provide comprehensive, on-the-job training to help you master our environment. This role offers incredible growth opportunities . By working directly alongside our senior infrastructure team, you will build a solid technical foundation, gaining the real-world skills needed to eventually advance into higher-level network and systems engineering pathways. Key Responsibilities Serve as the first line of defense, providing friendly and helpful technical support to over 200 internal users across our branch locations. Troubleshoot everyday hardware and software issues (PCs, laptops, printers, and mobile devices). Assist with basic user administration, including password resets, account lockouts, and software permissions. Set up, configure, and deploy workstations for new employees. Document technical issues in our ticketing system and seamlessly escalate complex network or server problems to our Systems Engineer. Required Qualifications No degree required —we value technical curiosity, work ethic, and a drive to learn above formal credentials. Basic familiarity with Windows operating systems, Microsoft Office, and general computer hardware. Strong logical thinking, troubleshooting proficiency, and problem-solving abilities. Excellent communication and customer service skills. Stable work history is a must. Preferred Qualifications (Nice to Have, But Not Required) Prior experience in customer service, retail, or a basic technical support environment. Interest in or basic exposure to foundational IT certifications (e.g., CompTIA A+, Network+). A willingness to learn about cybersecurity compliance frameworks like
CMMC / NIST 800-171.
Additional Requirements U.S. Citizenship is required
Note:
Government security clearance is not required for this position. an (Tier 1 Support)
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance
