RESPONSIBILITIES

Kforce has a client that is looking for a Service Desk Technician for a 100% onsite in Lenexa, KS for a 6-month contract to hire opportunity.

Responsibilities:

Field incoming support requests via phone and ServiceNow ITSM; Triage, prioritize, troubleshoot, and resolve Tier 1/Tier 2 incidents and requests
Maintain excellent records of work completed, including troubleshooting steps, tests performed, and final outcomes; Ensure tickets meet internal documentation standards
Engage and update assigned tickets within internal SLAs; Communicate status and next steps clearly to customers
Escalate advanced issues to appropriate support teams/resolver groups, providing clear handoff notes and relevant evidence
Support device, identity, and collaboration tooling per environment standards, including Windows, Microsoft 365, Entra ID or Azure AD, Teams, VPN, and mobile devices
Assist with access provisioning, password and account issues, onboarding and offboarding tasks, and basic endpoint troubleshooting
Create and maintain knowledge articles, standard work instructions, and user-facing self-help content; Produce written knowledge articles in ServiceNow Knowledge
Learn and progressively apply Copilot Studio or an equivalent platform to help maintain and improve end-user self-service, including updating knowledge sources, refining prompts and topics, and reviewing analytics, with guidance and training
Help identify high-volume or repetitive tickets and contribute ideas for improving self-service and deflection through knowledge articles, guided steps, light automation, and AI-assisted experiences where appropriate
Manage, execute, and document project work as assigned; Contribute to continuous improvement initiatives
Track and report service desk trends such as top ticket drivers, repeat issues, and knowledge gaps, and recommend improvements to processes, documentation, and self-service, including AI-enabled improvements as they mature

REQUIREMENTS

1-2 years of experience working with support requests in an IT service desk or desktop support environment, or equivalent education and certifications
Exceptional customer service skills with strong written and verbal communication
Foundational understanding of Microsoft 365, including Office applications, and Windows operating systems
Foundational understanding of networking concepts, protocols, and equipment
Basic understanding of identity and access concepts, including Active Directory or Entra ID fundamentals and the server-client relationship
Basic hardware and software troubleshooting ability, including validating resolutions through appropriate testing
Basic experience supporting and configuring mobile devices
Ability to document work completed in a coherent and professional manner and write clear technical documentation for non-technical audiences
Demonstrated, practical use of AI tools such as Microsoft Copilot, ChatGPT, or similar to improve productivity and quality of support work across troubleshooting, documentation, and communications, along with willingness to learn additional tools and apply them responsibly

Preferred Requirements:

Experience supporting, configuring, or contributing to copilots in Microsoft Copilot Studio by working with knowledge sources, generative answers, topic tuning, and analytics, and strong interest in learning quickly
Exposure to Power Platform, including Power Automate, and interest in integrating light workflows and automation into support and self-service experiences
Understanding of ITIL concepts for incident, problem, and change management, along with common service desk metrics
Basic understanding of security and privacy considerations for AI, including data classification, least privilege, and safe knowledge sourcing
Relevant certifications are a plus, such as ITIL Foundation, CompTIA A+ or Network+, Microsoft Power Platform Fundamentals, and Microsoft 365 Fundamentals The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role.

We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.","accountId","41914214","Kforce Technology Staffing","https://www.dice.com/job-detail/3ee6eb02-dd7e-4f36-80a4-b033a5cb4b6c","location",{"_455":456,"_457":458},"createdAt","2026-07-24T14:47:27.017935798Z","2026-07-24T12:36:37.427Z","2026-07-21T00:00:00Z","2026-08-24T00:00Z","status","active","isDiscoverable","isSearchable","isSpotlight","isDraft","careerSkills",[353,354,355,356,357,358,359,360,361,362,363,364,365,366,367,368,369,370,371,372,373,374,375,376,377,378,379,380,381,382,383,384,385],"requiredEducation","na","benefitCategories",[350,351,352],"isEmailRequired","isPhoneRequired","titleSearch","Service Desk Technicians","wage10thPercentileHourly",21.816826923076924,"wage30thPercentileHourly",23.228846153846153,"wage50thPercentileHourly",24.564903846153847,"growthRateFiveYear",-0.1713,"payGrowthScore",53.552768066854036,"jobSecurityScore",25.76167896860706,"compositeScore",39.65722351773055,"compositeLowConfidence","county","20091","state","20","citySlug","lenexa","stateSlug","ks","occupationSlug","computer-support-specialist","/technology/computer-support-specialist/ks/lenexa","careerAreaSlug",[349],"eduLevelsName",[293],"lotCareerAreaName",[348],"lotOccupationName",[347],"lotSpecializedOccupation",[346],"isCanonical","canonicalSlug","canonicalSitemapPath","groupLocations",[343],{"_75":342},{"_63":163},{"_344":174,"_317":322,"_345":268,"_35":269,"_51":24,"_45":276,"_67":325},"city","jobId","23161012","Computer Support Specialist","Technology","technology","paid_leave","retirement_savings","insurance",{"_386":453,"_388":454,"_390":-5},{"_386":451,"_388":452,"_390":-5},{"_386":449,"_388":450,"_390":-5},{"_386":447,"_388":448,"_390":-5},{"_386":445,"_388":446,"_390":-5},{"_386":443,"_388":444,"_390":-5},{"_386":441,"_388":442,"_390":-5},{"_386":439,"_388":440,"_390":-5},{"_386":437,"_388":438,"_390":-5},{"_386":435,"_388":436,"_390":-5},{"_386":433,"_388":434,"_390":-5},{"_386":431,"_388":432,"_390":-5},{"_386":429,"_388":430,"_390":-5},{"_386":427,"_388":428,"_390":-5},{"_386":425,"_388":426,"_390":-5},{"_386":423,"_388":424,"_390":-5},{"_386":421,"_388":422,"_390":-5},{"_386":419,"_388":420,"_390":-5},{"_386":417,"_388":418,"_390":-5},{"_386":415,"_388":416,"_390":-5},{"_386":413,"_388":414,"_390":-5},{"_386":411,"_388":412,"_390":-5},{"_386":409,"_388":410,"_390":-5},{"_386":407,"_388":408,"_390":-5},{"_386":405,"_388":406,"_390":-5},{"_386":403,"_388":404,"_390":-5},{"_386":401,"_388":402,"_390":-5},{"_386":399,"_388":400,"_390":-5},{"_386":397,"_388":398,"_390":-5},{"_386":395,"_388":396,"_390":-5},{"_386":393,"_388":394,"_390":-5},{"_386":391,"_388":392,"_390":-5},{"_386":387,"_388":389,"_390":-5},"code","KS1258C6LQ2LJHNXP5MP","value","Internal Documentation","proficiency","ES441CB6D8154FF10110","Azure Active Directory","ES2BB25DB544B26CD7AA","ChatGPT","ESA0205803A2A714C766","Microsoft Power Automate","KS120BV6SR75RBKQH0G3","Artificial Intelligence","KS121T569X502KJPS0F3","Change Management","ESBF952629C36426E564","Willingness To Learn","KS1254T6VZ25D2NZX05S","ITIL 4","ES39A67F403EB3EAAF1A","Microsoft 365","KS4418H63Z3RP725L3BW","Technical Documentation","KS441K2756CXYXBG990G","Troubleshooting (Problem Solving)","KS120LB6XV5409BCQ0NF","Technical Support","KS441JM64022GT53T0LV","Triage","KS441S06L3NZBK0D6JM8","Verbal Communication Skills","ES722ED1CA117068611C","Microsoft Copilot Studio","KS125F9784GQ819LH2GL","IT Service Management","KS1205G5ZKS8ZZWVPM9Y","Active Directory","KS126HY6YLTB9R7XJC4Z","Microsoft Office","ES1FFA5B30BE45A89C2B","Microsoft Copilot","ESBA4223D2FCCD08B7BF","Microsoft Power Platform","ES76F4C57A88877D6D64","Professionalism","KS440FV6YG4KVBZY5RKT","Self Service Technologies","KS441FR6L2YYQLPZBQRC","Tooling","KS125C05ZSYGWN3V1DXK","Virtual Private Networks (VPN)","KS120SQ5W4Q57JMD2Y81","Automation","KS122C06Z8NDM5G6NYNT","Continuous Improvement Process","KS7G7PW66DSP5F1XZFCB","Data Classification","KS122VX723B3JWX0KQD3","Desktop Support","KS122556LMQ829GZCCRV","Communication","KSYWNNQIULQ5NK3YDR0N","ServiceNow","KS7G747655VG23WXMS9B","Prioritization","ES899BA440FA3441F22A","Workflow Management","KS121Z26S4VJLQ1WXN21","Customer Service","lat",38.9536174,"lon",-94.7335709,"preloadedState",{"_917":918,"_919":920,"_921":922,"_923":924},{"_916":24},"learnerProfile","statsigBootstrap","{\"feature_gates\":{\"3133954998\":{\"name\":\"3133954998\",\"rule_id\":\"ihLqSao0W7EJoaULoKLWB:100.00:1\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":true},\"88647992\":{\"name\":\"88647992\",\"rule_id\":\"7Bq6Yr0VObhI533YiKSH4g:100.00:1\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":true},\"15146329\":{\"name\":\"15146329\",\"rule_id\":\"6QA1Bdf3RtMstSQa9UIUvY\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":false},\"512472402\":{\"name\":\"512472402\",\"rule_id\":\"3hAm10p9ACCkukn5bzuqqn\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":false},\"3381168580\":{\"name\":\"3381168580\",\"rule_id\":\"1s0tvbCO5ioqg4eXSJDK4e:50.00:2\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":false},\"3984815646\":{\"name\":\"3984815646\",\"rule_id\":\"7an3Kzm1Uz9oCin2zzMd3v:100.00:1\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":true},\"3557635766\":{\"name\":\"3557635766\",\"rule_id\":\"66l0cE7Hp6bz3AxGzkJ52C:100.00:1\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":true},\"3176969473\":{\"name\":\"3176969473\",\"rule_id\":\"3Dr83mVC42ZvIRZcMRhvrf\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":false},\"2939121896\":{\"name\":\"2939121896\",\"rule_id\":\"4QTA5VIW8QWhxfDAjlO4av:100.00:1\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":true},\"1660322309\":{\"name\":\"1660322309\",\"rule_id\":\"1lxCXwbeeEdg8DJbuL2Xsw\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":false},\"1988463243\":{\"name\":\"1988463243\",\"rule_id\":\"5uOAYlehvTQApItuBDrlIp:100.00:2\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":true},\"3039458390\":{\"name\":\"3039458390\",\"rule_id\":\"5SrGI7sriLb49nW9jenfem:100.00:3\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":true},\"1235551158\":{\"name\":\"1235551158\",\"rule_id\":\"default\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":false},\"1896186400\":{\"name\":\"1896186400\",\"rule_id\":\"qt72B0rkWi96bpCMXIpcg\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":false},\"2679797355\":{\"name\":\"2679797355\",\"rule_id\":\"default\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":false},\"1212282567\":{\"name\":\"1212282567\",\"rule_id\":\"default\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":false},\"1551224207\":{\"name\":\"1551224207\",\"rule_id\":\"Evv169XZO4Lpdqvg5Td7P:100.00:1\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":true},\"1867875410\":{\"name\":\"1867875410\",\"rule_id\":\"1KDJU0Z08247rkTLR5qpS8:100.00:1\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":true},\"612239029\":{\"name\":\"612239029\",\"rule_id\":\"69XSFMJl2CEpaAeAbRUFtB\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":false},\"1685639577\":{\"name\":\"1685639577\",\"rule_id\":\"7Hp9WvDxtXp0NERAI0bDjc\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":false},\"1608580799\":{\"name\":\"1608580799\",\"rule_id\":\"30LXAjGMh8uhuKSQOjw9Zd\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":false},\"2873377340\":{\"name\":\"2873377340\",\"rule_id\":\"1BSuj1ZkoN7dO8TTiB9RCf\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":false},\"1865400435\":{\"name\":\"1865400435\",\"rule_id\":\"3psH6NhgLYCK9ZjgvAjzAm\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":false},\"4212168725\":{\"name\":\"4212168725\",\"rule_id\":\"default\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":false},\"1013876983\":{\"name\":\"1013876983\",\"rule_id\":\"5UcYisherysXy4aYLnIrrR\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":true},\"621936954\":{\"name\":\"621936954\",\"rule_id\":\"5arib1ssfs8Zqr1c2kDQTY:100.00:3\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":true},\"419022013\":{\"name\":\"419022013\",\"rule_id\":\"6Fu8B8MX4MQjmq32PUdd7E:100.00:1\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":true},\"3712733927\":{\"name\":\"3712733927\",\"rule_id\":\"1gWHYV1nPTxU1iQWBzt7sH\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":false},\"2191373427\":{\"name\":\"2191373427\",\"rule_id\":\"1N0Cce1uwb3QZltlw5F48y:100.00:1\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":true},\"1579488973\":{\"name\":\"1579488973\",\"rule_id\":\"6sBW4R11t0ICNaOywRdTNs\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":true},\"1051929575\":{\"name\":\"1051929575\",\"rule_id\":\"4ACRYZQATYyYM9xw8AHTGL\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":false},\"3076862121\":{\"name\":\"3076862121\",\"rule_id\":\"2Vi9QHWxRTvJks783IVVP9:100.00:1\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":true},\"357169355\":{\"name\":\"357169355\",\"rule_id\":\"3cbU3U7ySOFEXeDp2YVMTo\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":true},\"3925450214\":{\"name\":\"3925450214\",\"rule_id\":\"d2UuNqbLF1sea9LVvShlS:100.00:1\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":true},\"827105181\":{\"name\":\"827105181\",\"rule_id\":\"1ZOyF3jNBpxgYwnQMgtw0r:0.00:2\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":false},\"4139579230\":{\"name\":\"4139579230\",\"rule_id\":\"RbpkdeQQy7MYwZsfMnq5l:0.00:2\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":false},\"1809849743\":{\"name\":\"1809849743\",\"rule_id\":\"5UE13Dq1imLgbmI6SrW4st\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":false},\"1736670698\":{\"name\":\"1736670698\",\"rule_id\":\"2Ji5m1q9wJv0gi0M9VnsCF\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":false},\"3315981121\":{\"name\":\"3315981121\",\"rule_id\":\"4HHokWdZWryp2PFtEo6Ebv:0.00:3\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":false},\"4068263545\":{\"name\":\"4068263545\",\"rule_id\":\"736g712OYDBE9Wt0TiEoE6:100.00:9\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":true},\"2964530023\":{\"name\":\"2964530023\",\"rule_id\":\"1GmwZwWEuC5BBqZz9mqKNG:0.00:2\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":false},\"3702157961\":{\"name\":\"3702157961\",\"rule_id\":\"49VCRQzU3V4TVyAsQy0XmP:0.00:6\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":false},\"3005498566\":{\"name\":\"3005498566\",\"rule_id\":\"3c8yBFeqU12a5ymtsUyebQ\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":false},\"452380100\":{\"name\":\"452380100\",\"rule_id\":\"51rJLN7FbcDF8U8DnxSsz0\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":true}},\"dynamic_configs\":{\"3393096890\":{\"name\":\"3393096890\",\"rule_id\":\"ZZuKDQhs76uNu7onAosZR:100.00:2-ZZuKCbeZOX0u4zsMssPGP\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":{\"min_version\":\"1.1.6\"},\"is_device_based\":false,\"passed\":true},\"2431912394\":{\"name\":\"2431912394\",\"rule_id\":\"prestart\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":{},\"is_device_based\":false,\"is_experiment_active\":false,\"is_user_in_experiment\":false},\"558616907\":{\"name\":\"558616907\",\"rule_id\":\"7bUbyVUILCm7wqWqpyi5do-7bUbyUfGjkcDd1ouOqmrUm\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":{\"explore_opportunities\":{\"order\":1,\"component\":\"explore_opportunities\",\"sub_components\":[{\"component\":\"jobs\",\"configs\":{\"id\":1,\"title\":\"Jobs & Internships\",\"listType\":\"jobs\"}},{\"component\":\"careers\",\"configs\":{\"id\":2,\"title\":\"Career Navigator\",\"listType\":\"careers\"}},{\"component\":\"courses\",\"configs\":{\"id\":3,\"title\":\"Courses\",\"listType\":\"courses\"}},{\"component\":\"scholarships\",\"configs\":{\"id\":4,\"title\":\"Scholarships\",\"listType\":\"scholarships\"}}]},\"explore_search\":{\"order\":2,\"component\":\"explore_search\"},\"explore_list\":{\"order\":3,\"component\":\"explore_list\"}},\"is_device_based\":false,\"passed\":true},\"4194336348\":{\"name\":\"4194336348\",\"rule_id\":\"default\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":{\"treatment\":\"beta\"},\"is_device_based\":false,\"passed\":false},\"151910433\":{\"name\":\"151910433\",\"rule_id\":\"3Rd1Ri5XBQIglfMEwjIkG7:100.00:3-3Rd1RgqV9yyM1QeIVbMHn5\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":{\"createPost\":{\"id\":\"create_post\",\"component\":\"create_post\",\"order\":1},\"feedSelect\":{\"id\":\"feed_select\",\"component\":\"feed_select\",\"order\":2},\"newsFeed\":{\"id\":\"news_feed\",\"component\":\"news_feed\",\"order\":3}},\"is_device_based\":false,\"passed\":true},\"3559441793\":{\"name\":\"3559441793\",\"rule_id\":\"3iv7Qwu4KrgWC4rbIUZdvM-3iv7QuP2i97siETg7N3AcK\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":{\"version\":\"1.0\",\"feature_flag\":\"profile_edit_v2\",\"treatment\":\"alpha\",\"layout\":{\"location\":{\"alpha\":{\"title\":\"Update Status\",\"screenHeader\":\"Update Status\",\"fields\":[{\"type\":\"text\",\"key\":\"location\",\"label\":\"Location\",\"placeholder\":\"Enter your location\"}]},\"beta\":{\"screenHeader\":\"Update Location\",\"fields\":[{\"type\":\"text\",\"key\":\"location\",\"label\":\"Location\",\"placeholder\":\"Enter your location\"}]}},\"bio\":{\"alpha\":{\"title\":\"Update Bio\",\"screenHeader\":\"Update Bio\",\"fields\":[{\"type\":\"text\",\"key\":\"bio\",\"label\":\"Bio\",\"placeholder\":\"Enter your bio\"}]},\"beta\":{\"screenHeader\":\"Update Bio Beta\",\"fields\":[{\"type\":\"text\",\"key\":\"bio\",\"label\":\"Bio\",\"placeholder\":\"Enter your bio\"}]}},\"interests\":{\"alpha\":{\"title\":\"Update Interests\",\"screenHeader\":\"Update Interests\",\"fields\":[{\"type\":\"text\",\"key\":\"interests\",\"label\":\"Interests\",\"placeholder\":\"Enter your interests\"}]},\"beta\":{\"screenHeader\":\"Update Interests\",\"fields\":[{\"type\":\"text\",\"key\":\"interests\",\"label\":\"Interests\",\"placeholder\":\"Enter your interests\"}]}},\"skillsLanguages\":{\"alpha\":{\"title\":\"Update Skills & Languages\",\"screenHeader\":\"Update Skills & Languages\",\"fields\":[{\"type\":\"text\",\"key\":\"skillsLanguages\",\"label\":\"Skills & Languages\",\"placeholder\":\"Enter your skills & languages\"}]},\"beta\":{\"screenHeader\":\"Update Skills & Languages\",\"fields\":[{\"type\":\"text\",\"key\":\"skillsLanguages\",\"label\":\"Skills & Languages\",\"placeholder\":\"Enter your skills & languages\"}]}},\"education\":{\"alpha\":{\"title\":\"Update Education\",\"screenHeader\":\"Update Education\",\"fields\":[{\"type\":\"text\",\"key\":\"education\",\"label\":\"Education\",\"placeholder\":\"Enter your education\"}]},\"beta\":{\"screenHeader\":\"Update Education\",\"fields\":[{\"type\":\"text\",\"key\":\"education\",\"label\":\"Education\",\"placeholder\":\"Enter your education\"}]}},\"experience\":{\"alpha\":{\"title\":\"Update Experience\",\"screenHeader\":\"Update Experience\",\"fields\":[{\"type\":\"text\",\"key\":\"experience\",\"label\":\"Experience\",\"placeholder\":\"Enter your experience\"}]},\"beta\":{\"screenHeader\":\"Update Experience\",\"fields\":[{\"type\":\"text\",\"key\":\"experience\",\"label\":\"Experience\",\"placeholder\":\"Enter your experience\"}]}},\"activities\":{\"alpha\":{\"title\":\"Add Activity\",\"screenHeader\":\"Add Activity\",\"fields\":[{\"type\":\"text\",\"key\":\"activities\",\"label\":\"Activities\",\"placeholder\":\"Enter your activities\"}]},\"beta\":{\"screenHeader\":\"Add Activity\",\"fields\":[{\"type\":\"text\",\"key\":\"activities\",\"label\":\"Activities\",\"placeholder\":\"Enter your activities\"}]}},\"accomplishments\":{\"alpha\":{\"title\":\"Update Accomplishments\",\"screenHeader\":\"Update Accomplishments\",\"fields\":[{\"type\":\"text\",\"key\":\"accomplishments\",\"label\":\"Accomplishments\",\"placeholder\":\"Enter your accomplishments\"}]}},\"beta\":{\"screenHeader\":\"Update Accomplishments\",\"fields\":[{\"type\":\"text\",\"key\":\"accomplishments\",\"label\":\"Accomplishments\",\"placeholder\":\"Enter your accomplishments\"}]}}},\"is_device_based\":false,\"passed\":true},\"2811707873\":{\"name\":\"2811707873\",\"rule_id\":\"1qB3cKolYTho7KCZitHlbv:100.00:5-1qAYSILd5gXFsDKMwDP8LX\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":{\"version\":\"2.0\",\"layout\":{\"id\":\"profile_layout_v2\",\"feature_flag\":\"profile_layout_v2\",\"section_groups\":[{\"title\":\"Personal\",\"sections\":[{\"id\":\"bio_card\",\"type\":\"bio_card\",\"order\":1,\"component\":\"BioCardV2\",\"config\":{\"title\":\"Bio\",\"screenName\":\"profile__bio\",\"fields\":[{\"id\":\"bio_text\",\"type\":\"text\",\"value\":\"\",\"textType\":\"regular16\",\"color\":\"secondary\"}]}},{\"id\":\"interests_card\",\"type\":\"interests_card\",\"order\":2,\"component\":\"InterestsCardV2\",\"config\":{\"title\":\"Interests\",\"screenName\":\"profile__interests\",\"fields\":[{\"id\":\"industry_interests\",\"type\":\"badge_group\",\"title\":\"Industry Interests\",\"textType\":\"header3\",\"badgeColor\":\"purple-200\",\"items\":[]},{\"id\":\"career_interests\",\"type\":\"badge_group\",\"title\":\"Career Interests\",\"badgeColor\":\"coral-200\",\"items\":[]}]}},{\"id\":\"skills_languages_card\",\"type\":\"skills_languages_card\",\"order\":3,\"component\":\"SkillsLanguagesCardV2\",\"config\":{\"title\":\"Skills & Languages\",\"screenName\":\"profile__skills_languages\",\"fields\":[{\"id\":\"skills\",\"type\":\"badge_group\",\"title\":\"Skills\",\"badgeColor\":\"green-300\",\"items\":[]},{\"id\":\"languages\",\"type\":\"badge_group\",\"title\":\"Languages\",\"badgeColor\":\"blue-300\",\"items\":[]}]}},{\"id\":\"education_card\",\"type\":\"education_card\",\"order\":4,\"component\":\"EducationCardV2\",\"config\":{\"title\":\"Education\",\"screenName\":\"profile__education\",\"fields\":[{\"id\":\"education_items\",\"type\":\"list_item\",\"items\":[]}]}},{\"id\":\"experience_card\",\"type\":\"experience_card\",\"order\":5,\"component\":\"ExperienceCardV2\",\"config\":{\"title\":\"Experience\",\"screenName\":\"profile__experience\",\"fields\":[{\"id\":\"experience_items\",\"type\":\"list_item\",\"items\":[]}]}},{\"id\":\"activities_card\",\"type\":\"activities_card\",\"order\":6,\"component\":\"ActivitiesCardV2\",\"config\":{\"title\":\"Activities\",\"screenName\":\"profile__activities\",\"fields\":[{\"id\":\"activities_items\",\"type\":\"list_item\",\"items\":[]}]}},{\"id\":\"accomplishments_card\",\"type\":\"accomplishments_card\",\"order\":7,\"component\":\"AccomplishmentsCardV2\",\"config\":{\"title\":\"Accomplishments\",\"screenName\":\"profile__accomplishments\",\"fields\":[{\"id\":\"accomplishments_items\",\"type\":\"list_item\",\"items\":[]}]}}]}]},\"themes\":{\"default\":{\"spacing\":{\"card_gap\":16,\"section_padding\":20},\"colors\":{\"background\":\"#FFFFFF\",\"card_background\":\"#FFFFFF\",\"primary_text\":\"#000000\",\"secondary_text\":\"#666666\"}}}},\"is_device_based\":false,\"passed\":true},\"4044382156\":{\"name\":\"4044382156\",\"rule_id\":\"1OE6OllbaUoNF7xuo9O3B7:100.00:2-1OE6OjG8ICfjlHZyN1Sqi5\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":{\"storyFeed\":{\"id\":\"story_feed\",\"component\":\"story_feed\",\"order\":1,\"enabled\":false},\"tipsVideo\":{\"id\":\"tips_video\",\"component\":\"tips_video\",\"order\":2,\"enabled\":false},\"profileProgress\":{\"id\":\"profile_progress\",\"component\":\"profile_progress\",\"order\":3,\"enabled\":true},\"myCareers\":{\"id\":\"my_careers\",\"component\":\"my_careers\",\"order\":4,\"enabled\":true},\"myVibe\":{\"id\":\"my_vibe\",\"component\":\"my_vibe\",\"order\":5,\"enabled\":true},\"newsFeed\":{\"id\":\"news_feed\",\"component\":\"news_feed\",\"order\":6,\"enabled\":true}},\"is_device_based\":false,\"passed\":true},\"2374213830\":{\"name\":\"2374213830\",\"rule_id\":\"prestart\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":{},\"is_device_based\":false,\"is_experiment_active\":false,\"is_user_in_experiment\":false},\"2750779937\":{\"name\":\"2750779937\",\"rule_id\":\"1cPTrX2qRpR15UBnKPMXhe:100.00:2-1cPTrVnop7HwMv3s9HRjYc\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":{\"enabled\":true},\"is_device_based\":false,\"passed\":true},\"2400943617\":{\"name\":\"2400943617\",\"rule_id\":\"default\",\"secondary_exposures\":[],\"id_type\":\"userID\",\"value\":{\"colors\":{\"brand\":\"#23395B\",\"white\":\"#FFFFFF\",\"offWhite\":\"#FFF4F42\",\"baseBackground\":\"#fafcff\",\"borderBackground\":\"#e0e0e0\",\"danger\":\"#d12428\",\"success\":\"#02730f\",\"warning\":\"#FCE118\",\"info\":\"#E4F8FF\",\"darkBackground\":\"#010318\",\"lightBackground\":\"#F4F4F4\",\"dark\":\"#202020\",\"altBackground\":\"#9c9c9c\",\"gray\":\"#8a8a8a\",\"gray20\":\"#005807\",\"gray40\":\"#616161\",\"gray70\":\"#797979\",\"transparent\":\"transparent\",\"opaque\":\"rgba(0,0,0,0.1)\",\"forestGreen\":\"#005807\",\"gold\":\"#F2AC1C\",\"lightBlue\":\"#d9e9fc\",\"paceBlue\":\"#CFDEE7\",\"yellow\":\"#fff703\",\"clay\":\"#967D44\"}},\"is_device_based\":false,\"passed\":false}},\"layer_configs\":{},\"time\":1785874315903,\"has_updates\":true,\"hash_used\":\"djb2\",\"user\":{\"userID\":\"ec934943-3290-4142-927e-33b21578628d\",\"customIDs\":{\"stableID\":\"ec934943-3290-4142-927e-33b21578628d\"},\"custom\":{\"talloUid\":\"ec934943-3290-4142-927e-33b21578628d\"},\"statsigEnvironment\":{\"tier\":\"production\"}},\"sdkInfo\":{\"sdkType\":\"statsig-server-core-node\",\"sdkVersion\":\"0.12.1\",\"sessionId\":\"81e16805-e0e2-4d45-ba3a-bc95c9b7aa98\"},\"sdkParams\":{},\"evaluated_keys\":{\"userID\":\"ec934943-3290-4142-927e-33b21578628d\",\"stableID\":\"ec934943-3290-4142-927e-33b21578628d\"},\"param_stores\":{},\"can_record_session\":true,\"session_recording_rate\":1.0,\"recording_blocked\":false}","statsigUser",{"_501":904,"_905":-7,"_906":907,"_908":909,"_910":911},"statsigSSR",{"_469":470,"_471":472},"gates",{"_860":24,"_861":52,"_862":52,"_863":52,"_864":52,"_865":24,"_866":24,"_867":52,"_868":24,"_869":52,"_870":24,"_871":24,"_872":24,"_873":52,"_874":52,"_875":24,"_876":24,"_877":24,"_878":24,"_879":24,"_880":24,"_881":52,"_882":24,"_883":52,"_884":52,"_885":24,"_886":24,"_887":52,"_888":24,"_889":24,"_890":52,"_891":52,"_892":52,"_893":24,"_894":24,"_895":24,"_896":52,"_897":24,"_898":24,"_899":52,"_900":52,"_901":52,"_902":24,"_903":24},"configs",{"_473":474,"_475":476,"_477":478,"_479":480,"_481":482,"_483":484,"_485":486,"_487":488,"_489":490,"_491":492,"_493":494},"151910433",{"_495":473,"_496":850,"_498":851,"_500":501,"_388":852,"_503":24,"_504":52},"558616907",{"_495":475,"_496":822,"_498":823,"_500":501,"_388":824,"_503":24,"_504":52},"2374213830",{"_495":477,"_496":765,"_498":820,"_500":501,"_388":821,"_503":24,"_768":24,"_769":24},"2400943617",{"_495":479,"_496":497,"_498":770,"_500":501,"_388":771,"_503":24,"_504":24},"2431912394",{"_495":481,"_496":765,"_498":766,"_500":501,"_388":767,"_503":24,"_768":24,"_769":24},"2750779937",{"_495":483,"_496":762,"_498":763,"_500":501,"_388":764,"_503":24,"_504":52},"2811707873",{"_495":485,"_496":645,"_498":646,"_500":501,"_388":647,"_503":24,"_504":52},"3393096890",{"_495":487,"_496":640,"_498":641,"_500":501,"_388":642,"_503":24,"_504":52},"3559441793",{"_495":489,"_496":535,"_498":536,"_500":501,"_388":537,"_503":24,"_504":52},"4044382156",{"_495":491,"_496":507,"_498":508,"_500":501,"_388":509,"_503":24,"_504":52},"4194336348",{"_495":493,"_496":497,"_498":499,"_500":501,"_388":502,"_503":24,"_504":24},"name","rule_id","default","secondary_exposures",[],"id_type","userID",{"_505":506},"is_device_based","passed","treatment","beta","1OE6OllbaUoNF7xuo9O3B7:100.00:2-1OE6OjG8ICfjlHZyN1Sqi5",[],{"_510":511,"_512":513,"_514":515,"_516":517,"_518":519,"_520":521},"storyFeed",{"_33":534,"_523":534,"_524":92,"_526":24},"tipsVideo",{"_33":533,"_523":533,"_524":70,"_526":24},"profileProgress",{"_33":531,"_523":531,"_524":532,"_526":52},"myCareers",{"_33":529,"_523":529,"_524":530,"_526":52},"myVibe",{"_33":527,"_523":527,"_524":528,"_526":52},"newsFeed",{"_33":522,"_523":522,"_524":525,"_526":52},"news_feed","component","order",6,"enabled","my_vibe",5,"my_careers",4,"profile_progress",3,"tips_video","story_feed","3iv7Qwu4KrgWC4rbIUZdvM-3iv7QuP2i97siETg7N3AcK",[],{"_538":539,"_540":541,"_505":542,"_543":544},"version","1.0","feature_flag","profile_edit_v2","alpha","layout",{"_277":545,"_546":547,"_548":549,"_550":551,"_552":553,"_554":555,"_556":557,"_558":559,"_506":560},{"_542":630,"_506":631},"bio",{"_542":620,"_506":621},"interests",{"_542":611,"_506":612},"skillsLanguages",{"_542":602,"_506":603},"education",{"_542":593,"_506":594},"experience",{"_542":584,"_506":585},"activities",{"_542":575,"_506":576},"accomplishments",{"_542":572},{"_561":562,"_563":564},"screenHeader","Update Accomplishments","fields",[565],{"_39":566,"_567":558,"_568":569,"_570":571},"text","key","label","Accomplishments","placeholder","Enter your accomplishments",{"_37":562,"_561":562,"_563":573},[574],{"_39":566,"_567":558,"_568":569,"_570":571},{"_37":577,"_561":577,"_563":582},{"_561":577,"_563":578},"Add Activity",[579],{"_39":566,"_567":556,"_568":580,"_570":581},"Activities","Enter your activities",[583],{"_39":566,"_567":556,"_568":580,"_570":581},{"_37":586,"_561":586,"_563":591},{"_561":586,"_563":587},"Update Experience",[588],{"_39":566,"_567":554,"_568":589,"_570":590},"Experience","Enter your experience",[592],{"_39":566,"_567":554,"_568":589,"_570":590},{"_37":595,"_561":595,"_563":600},{"_561":595,"_563":596},"Update Education",[597],{"_39":566,"_567":552,"_568":598,"_570":599},"Education","Enter your education",[601],{"_39":566,"_567":552,"_568":598,"_570":599},{"_37":604,"_561":604,"_563":609},{"_561":604,"_563":605},"Update Skills & Languages",[606],{"_39":566,"_567":550,"_568":607,"_570":608},"Skills & Languages","Enter your skills & languages",[610],{"_39":566,"_567":550,"_568":607,"_570":608},{"_37":613,"_561":613,"_563":618},{"_561":613,"_563":614},"Update Interests",[615],{"_39":566,"_567":548,"_568":616,"_570":617},"Interests","Enter your interests",[619],{"_39":566,"_567":548,"_568":616,"_570":617},{"_37":627,"_561":627,"_563":628},{"_561":622,"_563":623},"Update Bio Beta",[624],{"_39":566,"_567":546,"_568":625,"_570":626},"Bio","Enter your bio","Update Bio",[629],{"_39":566,"_567":546,"_568":625,"_570":626},{"_37":637,"_561":637,"_563":638},{"_561":632,"_563":633},"Update Location",[634],{"_39":566,"_567":277,"_568":635,"_570":636},"Location","Enter your location","Update Status",[639],{"_39":566,"_567":277,"_568":635,"_570":636},"ZZuKDQhs76uNu7onAosZR:100.00:2-ZZuKCbeZOX0u4zsMssPGP",[],{"_643":644},"min_version","1.1.6","1qB3cKolYTho7KCZitHlbv:100.00:5-1qAYSILd5gXFsDKMwDP8LX",[],{"_538":648,"_543":649,"_650":651},"2.0",{"_33":667,"_540":667,"_668":669},"themes",{"_497":652},{"_653":654,"_655":656},"spacing",{"_664":665,"_666":242},"colors",{"_657":658,"_659":658,"_660":661,"_662":663},"background","#FFFFFF","card_background","primary_text","#000000","secondary_text","#666666","card_gap",16,"section_padding","profile_layout_v2","section_groups",[670],{"_37":671,"_672":673},"Personal","sections",[674,675,676,677,678,679,680],{"_33":752,"_39":752,"_524":92,"_523":753,"_684":754},{"_33":735,"_39":735,"_524":70,"_523":736,"_684":737},{"_33":718,"_39":718,"_524":532,"_523":719,"_684":720},{"_33":710,"_39":710,"_524":530,"_523":711,"_684":712},{"_33":702,"_39":702,"_524":528,"_523":703,"_684":704},{"_33":694,"_39":694,"_524":525,"_523":695,"_684":696},{"_33":681,"_39":681,"_524":682,"_523":683,"_684":685},"accomplishments_card",7,"AccomplishmentsCardV2","config",{"_37":569,"_686":687,"_563":688},"screenName","profile__accomplishments",[689],{"_33":690,"_39":691,"_692":693},"accomplishments_items","list_item","items",[],"activities_card","ActivitiesCardV2",{"_37":580,"_686":697,"_563":698},"profile__activities",[699],{"_33":700,"_39":691,"_692":701},"activities_items",[],"experience_card","ExperienceCardV2",{"_37":589,"_686":705,"_563":706},"profile__experience",[707],{"_33":708,"_39":691,"_692":709},"experience_items",[],"education_card","EducationCardV2",{"_37":598,"_686":713,"_563":714},"profile__education",[715],{"_33":716,"_39":691,"_692":717},"education_items",[],"skills_languages_card","SkillsLanguagesCardV2",{"_37":607,"_686":721,"_563":722},"profile__skills_languages",[723,724],{"_33":731,"_39":726,"_37":732,"_728":733,"_692":734},{"_33":725,"_39":726,"_37":727,"_728":729,"_692":730},"languages","badge_group","Languages","badgeColor","blue-300",[],"skills","Skills","green-300",[],"interests_card","InterestsCardV2",{"_37":616,"_686":738,"_563":739},"profile__interests",[740,741],{"_33":746,"_39":726,"_37":747,"_748":749,"_728":750,"_692":751},{"_33":742,"_39":726,"_37":743,"_728":744,"_692":745},"career_interests","Career Interests","coral-200",[],"industry_interests","Industry Interests","textType","header3","purple-200",[],"bio_card","BioCardV2",{"_37":625,"_686":755,"_563":756},"profile__bio",[757],{"_33":758,"_39":566,"_388":266,"_748":759,"_760":761},"bio_text","regular16","color","secondary","1cPTrX2qRpR15UBnKPMXhe:100.00:2-1cPTrVnop7HwMv3s9HRjYc",[],{"_526":52},"prestart",[],{},"is_experiment_active","is_user_in_experiment",[],{"_655":772},{"_773":774,"_775":658,"_776":777,"_778":779,"_780":781,"_782":783,"_784":785,"_786":787,"_788":789,"_790":791,"_792":793,"_794":795,"_796":797,"_798":799,"_800":801,"_802":803,"_804":805,"_806":806,"_807":808,"_809":801,"_810":811,"_812":813,"_814":815,"_816":817,"_818":819},"brand","#23395B","white","offWhite","#FFF4F42","baseBackground","#fafcff","borderBackground","#e0e0e0","danger","#d12428","success","#02730f","warning","#FCE118","info","#E4F8FF","darkBackground","#010318","lightBackground","#F4F4F4","dark","#202020","altBackground","#9c9c9c","gray","#8a8a8a","gray20","#005807","gray40","#616161","gray70","#797979","transparent","opaque","rgba(0,0,0,0.1)","forestGreen","gold","#F2AC1C","lightBlue","#d9e9fc","paceBlue","#CFDEE7","yellow","#fff703","clay","#967D44",[],{},"7bUbyVUILCm7wqWqpyi5do-7bUbyUfGjkcDd1ouOqmrUm",[],{"_825":826,"_827":828,"_829":830},"explore_opportunities",{"_524":92,"_523":825,"_831":832},"explore_search",{"_524":70,"_523":827},"explore_list",{"_524":532,"_523":829},"sub_components",[833,834,835,836],{"_523":847,"_471":848},{"_523":844,"_471":845},{"_523":841,"_471":842},{"_523":837,"_471":838},"scholarships",{"_33":530,"_37":839,"_840":837},"Scholarships","listType","courses",{"_33":532,"_37":843,"_840":841},"Courses","careers",{"_33":70,"_37":846,"_840":844},"Career Navigator","jobs",{"_33":92,"_37":849,"_840":847},"Jobs & Internships","3Rd1Ri5XBQIglfMEwjIkG7:100.00:3-3Rd1RgqV9yyM1QeIVbMHn5",[],{"_853":854,"_855":856,"_520":857},"createPost",{"_33":859,"_523":859,"_524":92},"feedSelect",{"_33":858,"_523":858,"_524":70},{"_33":522,"_523":522,"_524":532},"feed_select","create_post","15146329","88647992","357169355","419022013","452380100","512472402","612239029","621936954","827105181","1013876983","1051929575","1212282567","1235551158","1551224207","1579488973","1608580799","1660322309","1685639577","1736670698","1809849743","1865400435","1867875410","1896186400","1988463243","2191373427","2679797355","2873377340","2939121896","2964530023","3005498566","3039458390","3076862121","3133954998","3176969473","3315981121","3381168580","3557635766","3702157961","3712733927","3925450214","3984815646","4068263545","4139579230","4212168725","ec934943-3290-4142-927e-33b21578628d","email","custom",{"_915":904},"customIDs",{"_914":904},"statsigEnvironment",{"_912":913},"tier","production","stableID","talloUid","isAuthenticated","userAndSession",{"_14":1015,"_462":-5,"_1016":24,"_1017":1018,"_1019":1020},"courseSearch",{"_841":964,"_965":948,"_966":967,"_968":948,"_969":-5,"_970":-5,"_971":-5,"_932":24,"_972":24,"_13":-5,"_973":974,"_975":-5,"_976":977,"_978":979,"_980":981},"careerNavigatorSlice",{"_277":949,"_950":266,"_951":952,"_953":954,"_955":52,"_956":52,"_957":-5,"_958":959},"caapCareerSearch",{"_516":24,"_925":266,"_926":927,"_928":929,"_930":931,"_932":24,"_933":-5,"_934":24,"_935":936},"searchValue","searchResult",[],"comparisonData",[],"searchFilters",{"_937":938,"_939":266,"_940":266,"_941":942,"_943":944,"_945":946,"_947":948},"isLoading","comparisonError","shouldOpenTray","traitSpecificCareers",{},"selectedHub",[],"selectedEarning","selectedEducation","sortByField","name.keyword","sortOrder","asc","pageSize",10,"from",0,{"_33":960,"_495":961,"_39":962,"_963":266},"locationString","defaultLocation",{"_33":960,"_495":961,"_39":962,"_963":266},"scholarshipLocation",{"_33":960,"_495":961,"_39":962,"_963":266},"loadingLocation","loadingCaapAssessmentResults","caapAssessmentResult","industryPreference",[],"0","United States (Default)","nation","highlight",[],"totalCount","filters",{"_982":266,"_983":24,"_984":24,"_985":24,"_986":24,"_987":24,"_988":24,"_989":24,"_990":24,"_991":992,"_993":994,"_995":996,"_725":997,"_998":999,"_1000":1001,"_1002":1003,"_1004":-5,"_1005":24,"_1006":1007,"_1008":948,"_945":242,"_1009":1010,"_1011":1012},"activeFiltersCount","filterCounts","appliedFilters","sortInfo","isLoadingMore","favoriteCourseIds",[],"lastSearchTimestamp","prefetchedPages",[],"prefetchingPages",[],"prefetchedCourses",{},"searchQuery","withCertificate","isFree","withFreeCertificate","isUniversity","showSavedOnly","isBeginner","isIntermediate","isAdvanced","topLevelSubjects",[],"institutions",[],"subjects",[],[],"providers",[],"durationBuckets",[],"duration",{"_1013":-5,"_1014":-5},"language","hasSubtitles","subtitleLanguages",[],"page","sortColumn","created","sortBy","desc","min","max",{"_1026":24,"_916":24},"isOnboardingComplete","onboardingResume",{"_1024":24,"_1025":-5},"emailUpdateModal",{"_1021":24,"_1022":266,"_1023":266},"open","newEmail","password","checked","resumeUrl","oktaChecked"]

Find Jobs

Service Desk Technician