IT Support Specialist I

About This Role The Academic IT Support Specialist is responsible for providing comprehensive technical assistance and support to users within the College of Agriculture across general IT, laboratory, classroom, and audio/visual technologies. This role involves troubleshooting and resolving hardware, software, operating system, and IT application issues for faculty, staff, and students. The incumbent assists with system, hardware, software, laboratory equipment, printers, and audio/visual installations to ensure smooth operation of IT services and teaching and learning technologies. This role involves troubleshooting and executing resolutions for office, classroom, and conference room hardware and software, operating systems and other IT applications issues. The incumbent provides support to ensure that IT administrative, teaching, and learning technology services run smoothly. This is an on-campus position. About Us We're proud to be recognized as one of the nation's top ag schools. It's an outgrowth of our dedication to advancing the science of agriculture and the art of teaching. Our faculty truly care about students, colleagues and the world we serve. Every day, we put our hands and minds together to work on better ways to achieve sustainability, feed billions, build agribusinesses and improve lives with thoughtful, well-researched use of plants, animals, numbers and words. Visit our website to learn more, https://www.ag.k-state.edu/ Worksite Description This position is On-site . All employees must reside in the United States when they begin working to comply with state law. K-State is unable to provide remote or hybrid work opportunities for residents of the state of Idaho. What You'll Need to

Succeed Minimum Qualifications:

Requires a high school diploma (or equivalent) and one year of relevant experience. Requirements may be met through a combination of education and experience.

Preferred Qualifications:

Associate's degree in Information Technology, Computer Science, or a related field; or equivalent experience. Previous experience in a technical support role or relevant internships is a plus. Familiarity with common operating systems (e.g., Windows, macOS) and productivity software (e.g., Microsoft Office). Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills, with a focus on customer service. Basic understanding of networking concepts and hardware components. Familiarity with help desk ticketing systems and remote support tools is a plus. Ability to transport up to 50 lbs. on occasion.

Sponsorship eligibility:

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship How to Apply Please submit the following documents: Resume Cover Letter Contact information for three professional references Application Window Applications close on: July 5, 2026 Anticipated Hiring Pay Range $18.27 - $24.04 hourly