Description:

The Technical Desktop Support Representative will work on-site at our customer location and provide white glove technical support. The primary responsibilities are as follows: Respond to and resolve help desk tickets, phone calls, and support requests. Install, configure, and troubleshoot desktops, laptops, printers, mobile devices, and peripherals. Diagnose and resolve Windows, Microsoft 365, email, VPN, and network connectivity issues. Set up user accounts, passwords, and system access permissions. Perform software installations, updates, and system maintenance. Document incidents, resolutions, and support activities in the IT ticketing system. Escalate complex technical issues to higher-level support teams when necessary. Assist with hardware deployments, upgrades, and asset inventory management. Provide end-user training and guidance on IT tools and best practices. •This is a 1099 position•

Requirements:

Work as a team player focused on service excellence 3-5 years experience in a fast paced environment Ability to sit/stand on the phone for extended periods of time Ability to follow instructions and work independently Excellent communication and documentation