Service Desk Technician Overland Park, KS Type:

Contract Category:

Support Industry:

Financial Services Reference ID:

JN -072026-108102

Date Posted:

07/28/2026

Shortcut:

http://careers.eliassen.com/ARP6Sc + Description +

Recommended Jobs Description:

On-site 5 days/week in Overland Park, KS Our client seeks an on-site support professional to provide hands-on and remote technical assistance across desktops, laptops, printers, peripherals, and common enterprise applications. The role will record and resolve incidents, perform installations and upgrades, support O365 and Microsoft client OS, assist with onboarding and device setup, and escalate as needed. The environment values independent work, sound documentation, and clear communication. Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate:

$18.00 to $22.50/hr. w2 JN -072026-108102

Responsibilities:

+ Escalate problems to higher tier groups or supervisor as required. + Record, track, and document problem solving steps in service desk software through final resolution. + Apply approved diagnostic utilities to aid in troubleshooting. + Use FAQ resources on Internet/Intranet to aid in resolution. + Perform remote or in-person fixes including software and hardware installs, upgrades, and configurations. + Perform preventative maintenance on end user devices and other IT equipment. + Test fixes to ensure adequate resolution and follow up with end users and team members. + Alert management to emerging incident trends. + Assist in software releases and rollouts per Change Management practices. + Adhere to site audit responsibility policies and procedures. + Monitor the service desk queue, resolve or escalate requests. + Provide technical support for systems, software, and hardware including desktops, laptops, printers, and peripherals. + Respond in person, via email, or phone and guide users through problem solving. Follow up to confirm resolution. + Handle confidential data responsibly. + Develop technical skill sets within areas of expertise. + Assist in training Tier I staff and support day-to-day operations as needed. + Support project assignments from management. + Participate in company and department training. + Other activities as ass To view full details and how to apply, please login or create a Job Seeker account","accountId","37940451","Eliassen Group","https://www.kansasworks.com/jobs/13628789","location",{"_394":395,"_396":397},"createdAt","2026-08-03T13:59:54.170646667Z","2026-08-03T12:38:21.243Z","2026-08-01T00:00:00Z","status","active","isDiscoverable","isSearchable","isSpotlight","isDraft","careerSkills",[352,353,354,355,356,357,358,359,360,361,362,363,364],"requiredEducation","na","benefitCategories",[350,351],42120,"isEmailRequired","isPhoneRequired","titleSearch","Service Desk 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