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QS
Quantam Solutions
Desktop Support Technician
Career Insights for Technical Support Engineer / Analyst
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Based on Kentucky data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$53,381 / year median in Kentucky
-11% projected decline
Job Description
Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Desktop Support Technician. Candidates will need to be able to work fully onsite at our client's office in Frankfort
KY 40601 OVERVIEW
We're seeking a knowledgeable Desktop Support Technician with a high aptitude for customer service. Candidate will work on installation, troubleshooting, and repair of devices in a windows-based environment.RESPONSIBILITIES
Provide desktop support and troubleshoot software issues to ensure smooth IT operations. Demonstrate excellent customer service by addressing inquiries and resolving technical problems promptly. Utilize ServiceNow platform for ticket management and efficient workflow. Apply computer skills to assist in network configurations and IT infrastructure maintenance.PREFERRED SKILLS
IT experience as a Desktop Support technician with experience diagnosing and resolving technical issues with hardware and software systems, providing general desktop support. Basic networking troubleshooting skills. Reliable attendance. Excellent customer service and communication skills. Computer equipment configuration, setup, and installation. Experience in ticketing software (preferably ServiceNow). Hardware and software experience. Must maintain a valid driver's license. #indPay:
$19.00 - $21.00 per hourBenefits:
401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Application Question(s): Do you have a valid driver's license? How many years of experience do you have providing desktop support or help desk support?Education:
High school or equivalent (Required)Work Location:
In personBenefits
- Paid Time Off (PTO)
- 401(k) Plans
- Health Insurance
- Dental Insurance