We are seeking an experienced IT Support Technician to provide hands-on technical support to multiple state agencies located in downtown Frankfort . The technician will serve as a front-line IT resource, assisting end users with hardware, software, computer setup, troubleshooting, and technical support. The ideal candidate will have strong customer service and communication skills, a hands-on approach to troubleshooting, and the ability to manage multiple support requests in a fast-paced environment. Key Responsibilities Provide desktop and technical support to end users across multiple state agencies. Configure, install, deploy, and maintain desktop computers, laptops, monitors, printers, peripherals, and other IT equipment . Install, configure, and troubleshoot hardware and software applications . Diagnose and resolve technical issues involving workstations, operating systems, applications, peripherals, and connectivity. Create, update, and manage support tickets using ServiceNow or a similar IT service management/ticketing system . Document troubleshooting steps, resolutions, equipment changes, and user support activities accurately. Provide professional and responsive customer service to users with varying levels of technical knowledge. Prioritize and manage multiple support requests while meeting established service-level expectations. Escalate complex or unresolved technical issues to the appropriate support team when necessary. Assist with computer deployments, equipment refreshes, technology upgrades, and other IT support initiatives. Follow established IT procedures, security requirements, and agency standards. Work effectively both independently and as part of a team.

Required / Preferred

Qualifications Experience providing desktop, technical, or end-user support in an enterprise environment. Strong customer service, interpersonal, and verbal/written communication skills . Hands-on experience with computer hardware configuration, setup, installation, and troubleshooting . Experience troubleshooting hardware and software issues . Experience working with an IT ticketing/service management system ; ServiceNow experience is strongly preferred. Ability to prioritize tasks and work effectively under pressure in a fast-paced support environment . Strong problem-solving and troubleshooting skills. Ability to communicate technical information clearly to non-technical users. Ability to work professionally with users, technical teams, and agency stakeholders. Preferred Skills ServiceNow or similar ITSM experience Windows desktop/laptop support PC imaging and deployment Microsoft 365 support Printer and peripheral troubleshooting Network/connectivity troubleshooting Hardware inventory and asset management Experience supporting large or multi-site organizations Ideal Candidate The ideal candidate is a customer-focused IT professional who enjoys hands-on troubleshooting and working directly with end users . They should be comfortable moving between different agencies and support requests, quickly diagnosing issues, documenting their work, and providing a positive user experience. #

INDSP Job Type:

Contract Pay:

$19.00 - $21.00 per hour

Benefits:

401(k) matching Health insurance Paid time off

Work Location:

In person