Product Support Technician This is a Direct Hire with the company!

Pay:

$18.00 - $20.00/hour

DOE Schedule:

Full-time | Overtime Available | Some Travel Required We are seeking a Product Support Technician to provide front line technical support for automated equipment and systems. This is a direct hire opportunity with a stable, employee-focused company that values teamwork, customer service, and professional growth. Responsibilities Provide front line technical customer support for automated equipment and systems. Resolve customer issues through phone support and remote troubleshooting. Document detailed case notes, including troubleshooting steps and customer interactions. Travel periodically to customer locations to perform repairs and provide refresher training. Deliver exceptional customer service while ensuring timely resolution of support requests. Additional Duties Follow established processes, procedures, and standard work instructions. Maintain current knowledge of products, services, and support resources. Assist with training and mentoring team members as needed. Identify opportunities for process improvement and contribute ideas to enhance service quality. Qualifications High School Diploma or GED required. Previous customer service experience preferred. Mechanical, electrical, or technical aptitude required. Experience with automation or technical equipment support is a plus but not required. Intermediate to advanced Microsoft Office skills. Strong troubleshooting, communication, and problem-solving abilities. Benefits Medical, dental, vision, life, short-term disability, and long-term disability insurance Paid time off plus paid holidays Retirement plan with company match Apply today to join a growing team and build a rewarding career in technical support!