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Help Desk Specialist

Job

Zachary Piper

Arabi, LA (In Person)

$109,200 Salary, Full-Time

Posted 3 weeks ago (Updated 1 week ago) • Actively hiring

Expires 6/24/2026

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Job Description

Zachary Piper Solutions is seeking an Help Desk Specialist to join a DoD program that is fully-funded through 2028, supporting the USMC located in New Orleans, LA . The Help Desk Specialist will assist with end-user desktop support for a large enterprise network. This is a great opportunity to gain experience and grow within the Intelligence Community.

This will start out as a night shift role, but after a few months the shifts will be open based on the candidates preference.
MUST HAVE COMPTIA SECURITY+ CERTIFICATION AND ACTIVE SECRET CLEARANCE
Responsibilities for the Help Desk Specialist include:
  • Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices
  • Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues
  • Work directly with employees and officials to troubleshoot and resolve technical issues
  • Execute operations in support of the Enterprise Service Desk
  • Meet service goals by opening and closing tickets, executing scripts, and answering calls Required Qualifications for the Help Desk Specialist include:
  • Must have an Active Secret Clearance
  • 1+ Years of IT experience
Active IAT II Certification:
CompTIA Security+, CCNA Security, CySA+, or equivalent/higher
  • Experience with troubleshooting, ticketing systems, and support for IT devices Compensation for the Help Desk Specialist include:
Full Standard Benefits:
PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law $50-55,000/year
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