Job Description < Back to search result Job #: 310734

Title:

PC Help Desk Location:

Broussard, LA Salary Range:

16.00

Position:

PC Help Desk Description:

Overnight Video Analyst /

Customer Experience Agent Location:

Lafayette, LA Schedule:

Overnight | 36-40 hours per week

Shift Options:

Tuesday-Thursday 4:00 PM-4:00 AM OR Tuesday-Friday 8:00 PM-6:00

AM On-Call:

Every Monday and every other Friday About the Position We are seeking a dependable and detail-oriented Overnight Video Analyst / Customer Experience Agent to join our team in Broussard. This position combines security alarm monitoring, customer service, dispatch/escalation, and computer-based administrative work . The ideal candidate is someone who can remain calm and focused in an overnight environment, handle multiple tasks at once, communicate professionally with customers and internal departments, and follow established procedures when responding to alarm activity and service requests. What You'll Do Monitor and promptly process video alarm and system trouble signals using TRM and Immix. Follow established alarm notification and verification procedures. Document alarm activity and actions taken within customer accounts. Identify urgent situations and escalate them to the appropriate department, division, or on-call personnel. Answer and process incoming local and national customer service calls. Handle calls involving urgent and non-urgent service requests. Assist with after-hours national account calls and requests. Monitor and respond to communications through Microsoft Teams, Outlook, IRIS messaging, and shared inboxes. Process and document customer and internal service requests. Perform account maintenance and verified data-entry changes. Process reports and submit authorized account changes. Upload required documentation for commercial accounts. Place systems or system components into the appropriate status when authorized. Create service tickets as needed. Maintain accurate and detailed records of all activity. What We're Looking For The ideal candidate will have: Previous customer service, call center, dispatch, security monitoring, alarm monitoring, or similar experience preferred. Excellent verbal and written communication skills. Strong computer skills and the ability to learn multiple software systems. Excellent attention to detail and accuracy. Ability to multitask and prioritize competing requests. Ability to remain calm and professional when dealing with urgent situations or upset customers. Strong judgment and the ability to recognize when an issue needs to be escalated. Ability to work independently with minimal supervision. Reliable attendance and punctuality. Comfortable working overnight hours and an on-call rotation. Ability to follow detailed procedures and maintain confidentiality.

Schedule Schedule A:

Tuesday, Wednesday & Thursday 4:00 PM - 4:00 AM 36 hours/week

Schedule B:

Tuesday, Wednesday, Thursday & Friday 8:00 PM - 6:00 AM 40 hours/week

On-Call:

Every Monday and every other Friday. Additional after-hours, holiday, and office-closure coverage may be required based on business needs. Why This Position? This is a great opportunity for someone with a background in customer service, dispatch, security monitoring, call centers, or emergency/after-hours operations who is looking for a stable overnight position that combines communication, technology, and problem-solving. If you are dependable, comfortable working independently, and able to stay focused while handling multiple incoming requests, we want to hear from you! #insj

Requirements:

Job Type:

Temp to

Hire Post Date:

09/21/2026