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Robert Half
Gramercy, LA (In Person)
Full-Time
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Job Description
Key ResponsibilitiesServe as the first point of contact for all technical support requests via phone, email, and ticketing system.
Troubleshoot and resolve issues related to workstations, printers, mobile devices, and basic network connectivity.
Provide support for Windows operating systems, Microsoft 365 applications, and standard hardware/software.
Escalate advanced or unresolved issues to Tier 2/3 teams following documented procedures.
Maintain accurate records of issues, resolutions, and user interactions in the ticketing system.
Assist with user account setup, password resets, and basic system administration tasks.
Deliver friendly, efficient, and detail-oriented customer service to all employees.
Troubleshoot and resolve issues related to workstations, printers, mobile devices, and basic network connectivity.
Provide support for Windows operating systems, Microsoft 365 applications, and standard hardware/software.
Escalate advanced or unresolved issues to Tier 2/3 teams following documented procedures.
Maintain accurate records of issues, resolutions, and user interactions in the ticketing system.
Assist with user account setup, password resets, and basic system administration tasks.
Deliver friendly, efficient, and detail-oriented customer service to all employees.
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