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IT Support Technician
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PTS Advance
Krotz Springs, LA (In Person)
Full-Time
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Job Description
Position Summary
We are seeking a hands-on IT / Desk Analyst to support day-to-day IT operations at a
major refinery facility in Krotz Springs, LA. This role provides on-site technical assistance for
plant personnel, ensuring reliable functionality ofputer systems, network connectivity,
and hardware/software applications critical to refinery operations. The ideal candidate is
service-oriented, adaptable, andfortable working in an industrial environment
supporting both office and field users.
Key Responsibilities
- Serve as the primary on-site contact for IT support requests, troubleshooting desktops, laptops, ers, mobile devices, and peripherals.
- Support end-users with software installations, system access, and hardware configuration.
- Maintain and monitor plant networks, switches, and connectivity to ensure reliable uptime.
- Manage user accounts, security permissions, and group policies in Active Directory and Microsoft 365 environments.
- Provide support for process control system interfaces, handheld devices, and fieldmunications tools used by refinery staff.
- Setup iPads and add ers for users.
- Document all service requests, incidents, and resolutions in the ticketing system; escalateplex issues as needed.
- Assist with deployment of IT projects, system upgrades, and cybersecurity initiatives.
- Collaborate with corporate IT teams to maintain refinerypliance withpany policies and IT standards.
- Ensure backup systems, antivirus protection, and data recovery procedures are in place and functional. Qualifications
Education:
Associate or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).Experience:
2-5 years of IT support experience, ideally in a manufacturing, chemical, or refinery setting.Technical Skills:
o Windows 10/11, Microsoft 365, and Active Directory administration o Network troubleshooting (LAN/WAN, switches, routers, cabling) o Experience with Service, Remedy, or similar ticketing tools o Familiarity with VPN, remote desktop tools, and mobile device management (MDM)Preferred:
Kledge of industrial control networks or process automation interfaces.Certifications:
CompTIA A+, Network+, or Microsoft Certified IT Professional (MCP/MCSA) preferred.Other:
Must have the ability to wear a respirator and pass respiratory fit testing, if required. Approximately 60%-100% of shift outdoors in a wide range of temperatures. Exposure to chemical vapors, high level of noise or heat that may require PPE. Work may be in 12-hour shifts during Turnaround. May be required to lift or carry up to 50 pounds, push or pull heavy weights, ride a bicycle and climb ladders.- Depending on assignment, may be required to be a member of Emergency Response Team
- Accountable for the safe operations of assigned duties and areas
- Accountable for personal and all personnel safety
- Monitors and Operates specialized equipment making adjustments as needed/authorized
- Occasionally within shift (1-33%): Climbing
- Occasionally within shift (1-33%): Weight lifted / force exerted up to 50 pounds
- While this job description aims to provide aprehensive overview of the role, it may not detail every task or responsibility required.