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National Networks, LLC
IT Support Specialist III
Career Insights for Technical Support Engineer / Analyst
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Based on Louisiana data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$50,891 / year median in Louisiana
-8% projected decline
Job Description
IT Specialists III Job Description Job Overview We're now hiring an IT Specialists III to help us keep growing. If you're excited to be part of a winning team, National Networks, LLC is a perfect place to get ahead. You'll be glad you applied to National Networks, LLC Responsibilities for IT Specialists III Highly Proficient in working within a Ticketing System, like AutoTask or ConnectWise. Manage Tier 3 Service tickets in a timely manner Expert level in Verbal Communication, while driving Technical Issues to Resolution. Certified Knowledge & Experience of Windows and Cloud-based Technologies. Four Plus Years in an IT Help Desk or NOC Support Team Environment Expert knowledge of firewalls, routers, layer 2/3 switches, and other networking devices. Expert Level knowledge of all Microsoft Server Operating Systems and Networks. Document customer interactions Experience in working among a team, knowing when to ask for help. Install, make changes and repair computer hardware and software Certifications (A+, Net+, CCNA, MCSE) are a plus! Qualifications for IT Specialists III Microsoft Certified Systems Engineer designation, preferred. 4+ years of experience working in a help desk environment. Flexibility to work a variety of shifts with minimal notice. Available to work regular overtime. Proficient with Apple computers. Excellent oral communication skills. Detail oriented. Highly organized to keep Help desk tickets in order. Ability to diagnose and resolve advanced computer technical issues.