A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
Port Allen, LA Job Details Full-time $22 - $27 an hour 15 hours ago Benefits Disability insurance Health insurance Dental insurance Flexible spending account Vision insurance Life insurance Qualifications Equipment service recordkeeping Desktop computer repair Telephony Smartphone (troubleshooting support) Incident report management Laptop (troubleshooting support) Incident management software iOS Moving Hardware maintenance Operating system updates Microsoft Exchange Application deployment Mid-level Incident Escalation Printer (troubleshooting support) Android Microsoft System Center Maintenance activity documentation Patch management Email configuration (technical support) Productivity software support Computer hardware Desktop (troubleshooting support) Office equipment installation Computer management Incident management operations support Customer support ticket management Desktop applications Data backup Full Job Description Enthuse customers and provide best experience through best in class hardware, software and technical support services USA - Port Allen, LA IT Full-time Your skills Troubleshooting knowledge of desktops, laptops, mobile devices, printers, scanners, telephony, and network-connected equipment. Working knowledge of Windows 10/11, Microsoft 365, Active Directory, Office applications, Point, OneDrive, and Exchange. Experience with SCCM or similar tools for imaging, patching, software deployment, and device refresh activities. Experience using ServiceNow or another IT service-management and ticketing platform. Knowledge of standard incident-management, service-request, escalation, and SLA procedures. This role is an Hourly non-exempt position with a targeted salary range of $22 - $27 USD. Your tasks Full-time onsite technical support for desktops, laptops, network-connected equipment, telephony, printers, scanners, and mobile devices. Troubleshoot Windows 10/11, Microsoft 365, Active Directory, Microsoft Office, Point, OneDrive, Exchange, and related workplace technologies. Perform device imaging, patching, pre-staging, deployment, and hardware refresh activities using SCCM or similar endpoint-management tools. Support hardware installations, user data backups, desktop and laptop replacements, equipment moves, and walk-in IT support. Provide support for audiovisual and video-conferencing equipment, as well as Android and iOS devices. Manage incidents and service requests through ServiceNow or a comparable ticketing platform. Document troubleshooting activities, resolutions, and asset information accurately. Prioritize requests and meet established SLA and service-quality targets. Communicate effectively with both technical and non-technical users. Be part of us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company. Your benefits Health/ Medical insurance Life insurance Disability Insurance Dental insurance Flexible spending account FSA Internal career development program Vision Insurance
